Loaner Car Agent & Customer Experience Champion

Mercedes-Benz of Atlanta Northeast; Buford (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Health Insurance Option Available

401k Match Options Available

HSA company match contribution

Dental and Vision Insurance Available

Paid Vacations, Holiday Pay, PTO pay

Career advancement opportunities

Discounts on products and services

Family owned and operated

Long term job security

Job summary

Mercedes-Benz of Atlanta Northeast in Buford, GA is opening a new Rental Annex and Pre-Owned Facility and is hiring. The site features 22 service bays, 14 Sprinter bays and 3 service drive lanes, offering a full-service experience including loaner vehicles and detailing.

As a Rental Agent you will greet customers, explain loaner policies and prepare contracts, ensuring vehicles are clean and ready for use. We offer a family-owned atmosphere and a broad benefits package.

Qualifications

• Team-oriented and focused on exemplary customer service.
• Excellent organizational, time management and communication skills.
• Working knowledge of computers.
• Acceptable driving record and a valid driver's license; background and drug screening required.

Responsibilities

• Greet customers in person, via email and by phone.
• Communicate loaner policy and cost.
• Prepare all loaner contracts and return documents accurately.
• Ensure cars are clean and ready for the next client.
• Manage loaner inventory.
• Assist Service Drive support staff.

Skills

Team player

Customer service

Organizational skills

Time management

Communication skills

Computers proficiency

Clean driving record

Job description

Mercedes-Benz of Atlanta Northeast in Buford, GA is opening a new Rental Annex and Pre-Owned Facility and is hiring. The site features 22 service bays, 14 Sprinter bays and 3 service drive lanes, offering a full-service experience including loaner vehicles and detailing.

As a Rental Agent you will greet customers, explain loaner policies and prepare contracts, ensuring vehicles are clean and ready for use. We offer a family-owned atmosphere and a broad benefits package.