Loan Solutions Specialist — Grow Your Career & Impact

United States Digital Space LLC; Westland (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching up to 4%

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Loan Sales Specialist to empower customers by listening to their needs and offering affordable financing for life’s expenses. This on-site role emphasizes speed, empathy, and competitive compensation with opportunities for advancement across the branch network.

The position requires a high school diploma or GED, with preferred experience in sales, collections, or customer service. Spanish bilingual skills are a plus.

Qualifications

• Candidates should be able to multitask and provide timely service.
• Strong customer service skills with empathy and communication to exceed expectations.
• Ability to engage customers and present tailored loan solutions.

Responsibilities

• Effectively multitask and adapt to dynamic demands for timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement to meet branch goals.
• Develop new connections and maintain relationships with customers through the loan process and lifecycle.
• Manage the life cycle of loans, including collections activities, while complying with laws and regulations.
• Engage with customers and other departments via phone, email, chat, and in-house systems.
• Exhibit passion for achievement with an internal drive and goal orientation.
• Educate customers on optional insurance products, ensuring understanding of loans and terms.

Skills

multitasking

customer service

communication

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Loan Sales Specialist to empower customers by listening to their needs and offering affordable financing for life’s expenses. This on-site role emphasizes speed, empathy, and competitive compensation with opportunities for advancement across the branch network.

The position requires a high school diploma or GED, with preferred experience in sales, collections, or customer service. Spanish bilingual skills are a plus.