Loan Solutions Expert

myhrhome; Walterboro (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time

Job summary

OneMain is seeking a Loan Sales Specialist to help customers by listening to their needs and offering financing options through our branch network. You will engage customers during the loan lifecycle, present tailored solutions, and work toward branch goals.

The role emphasizes service, compliance, and teamwork, with on-site schedules, potential advancement, and competitive compensation plus benefits like health coverage, 401(k), and paid time off.

Qualifications

• Sales, collections or customer service experience preferred.
• Bilingual - Spanish is a plus.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer Service experience

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain is seeking a Loan Sales Specialist to help customers by listening to their needs and offering financing options through our branch network. You will engage customers during the loan lifecycle, present tailored solutions, and work toward branch goals.

The role emphasizes service, compliance, and teamwork, with on-site schedules, potential advancement, and competitive compensation plus benefits like health coverage, 401(k), and paid time off.