Commercial Loan Assistant

ServisFirst Bank; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

ServisFirst Bank is seeking a Commercial Loan Assistant in Charlotte, North Carolina. The role involves coordinating loan closings and servicing the loan portfolio, maintaining relationships with clients, and ensuring compliance with banking regulations.

Qualified candidates will have a high school diploma and at least ten years of experience in banking or financial services, alongside strong communication and organizational skills. Join our team to contribute to amazing customer experiences.

Qualifications

• 10 years related banking or financial services experience.
• 5 years experience working with customers to resolve issues.
• Experience in a detail-oriented position balancing accounts.

Responsibilities

• Coordinate closing and servicing of the loan portfolio.
• Maintain client relationships and respond to inquiries within 24 hours.
• Review draft loan documents for compliance with terms.

Skills

Written communication skills

Verbal communication skills

Attention to detail

Organizational skills

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At ServisFirst, Our Name is Our Mission.

Duties And Responsibilities

The Commercial Loan Assistant is responsible for coordinating the closing and servicing of the Region’s loan portfolio. Assignments vary based upon current needs and directions from the Regional Credit Officer.

• Provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business
• Respond to client phone calls, inquiries and requests regarding accounts within 24 hours
• Coordinate with Bankers loan closings including but not limited to:
  • Requesting documents from Loan Operations
  • Engaging counsel to represent the Bank
  • Obtaining and reviewing due diligence items
  • Reviewing draft loan documents to ensure compliance with approved terms
  • Reviewing draft loan documents to ensure inclusion of Bank required language
  • Engage or interact with title agents and insurance agents as applicable
  • Prepare wire request forms to fund loan proceeds following closing
  • Review executed documents before forwarding to Loan Operations
  • Prepare booking instructions memo if applicable
  • Review booked loan to ensure compliance with approved terms
• Coordinate & reconcile internal GL accounts associated with appraisal fees and expenses
• Create CIF records for new customers who have not yet opened a deposit account
• Coordinate and assist customer, lender, and back office personnel in resolving loan servicing issues
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

Minimum Qualifications

• High School diploma or equivalent
• Minimum ten (10) years’ related banking or financial services experience required
• Minimum five (5) years’ experience working with customers to research and resolve issues and provide follow-up as needed
• Excellent written and verbal communication skills
• Experience using Microsoft Outlook, Word and Excel
• Experience in a position requiring attention to detail, as demonstrated in previous experience balancing accounts, preparing reports, gathering required documents or similar
• Experience working independently
• Excellent organizational skills and ability to multi-task

Physical Requirements And Environmental Conditions

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA