Loan Servicing Support Specialist

Columbia Bank; Phoenix (AZ); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

401(k) retirement savings plan

Tuition assistance

Paid vacation and holidays

Job summary

Columbia Bank in Phoenix, Arizona, is seeking an entry-level Loan Support Specialist I. This position offers hands-on training in loan servicing with opportunities to grow skills in a fast-paced environment.

The ideal candidate will possess strong organizational and communication skills, a high school diploma or GED, and a positive attitude. Comprehensive benefits are available from day one, including medical, dental, and retirement plans.

Qualifications

• High School Diploma or GED required.
• 0-1 year of relevant experience in banking or customer service preferred.
• Strong attention to detail and accuracy.

Responsibilities

• Perform key loan servicing tasks such as loan maintenance and updates.
• Provide timely support to internal partners and external customers.
• Collaborate with team members in a high-volume environment.

Skills

Attention to detail

Basic math skills

Strong communication skills

Organizational skills

Education

High School Diploma or GED

Associate’s degree in Business, Finance, or Accounting

Tools

Microsoft Word

Microsoft Excel

Job description

About the Role

Ready to launch your career in banking and learn the ins and outs of loan servicing? We’re looking for a detail-oriented and motivated Loan Support Specialist I to join our team! This is an excellent entry-level opportunity where you’ll receive hands‑on training, build foundational knowledge, and grow your skills in a fast‑paced, collaborative environment. If you enjoy problem‑solving, working with a variety of teams, and developing new skills, this role is a great place to start.

The Loan Support Specialist I supports the servicing of consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines. This role focuses on learning and performing core loan servicing tasks, following established procedures, and building knowledge of loan products, documentation, and regulations. You’ll work closely with internal teams and external partners while developing the skills needed to grow within Loan Operations.

Responsibilities

• Perform key loan servicing tasks such as loan maintenance and updates, payment processing, data entry, loan document preparation, escrow and tax support, and basic reconciliations and support tasks.
• Process loan‑related transactions following established workflows, policies, and procedures.
• Provide timely, professional support to internal partners and external customers.
• Accurately complete work within assigned deadlines and communicate status updates as needed.
• Track and support basic reporting metrics to help monitor team workflow.
• Collaborate with team members and assist where needed in a high‑volume environment.
• Participate in training and cross‑training opportunities to expand knowledge across Loan Support functions.
• Actively learn and apply loan servicing concepts, systems, and compliance requirements.
• Follow all Bank policies, procedures, and regulatory requirements, including the Bank Secrecy Act and other applicable regulations.
• Contribute to a positive team culture by demonstrating professionalism, accountability, and a willingness to learn.
• Support continuous improvement efforts and share ideas to enhance processes.
• Demonstrate compliance with all bank regulations for the assigned job function and apply ongoing training.
• Keep up to date on regulation changes and complete required annual or job‑specific training.
• Maintain a working knowledge of Bank’s written policies and procedures regarding key regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
• May be asked to coach, mentor, or train others and teach coursework as a subject matter expert.
• Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
• Take personal initiative and be a positive example for others to emulate.
• Embrace the company vision to become the "Business Bank of Choice".
• May perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in Business, Finance, Accounting, or a related field preferred.
• 0-1 year of relevant experience in banking, finance, customer service, or administrative support preferred (training available).
• Strong attention to detail and accuracy.
• Ability to learn quickly and adapt to new systems and processes.
• Comfortable working in a fast‑paced, deadline‑driven environment.
• Basic math and problem‑solving skills.
• Strong communication skills and the ability to work effectively with team members and partners.
• Ability to stay organized and manage multiple tasks.
• Basic computer skills, including Microsoft Word and Excel.
• Positive attitude and willingness to grow professionally.

Pay & Benefits

The pay range for this role is $18.00-$30.00 an hour. The pay rate for the selected candidate is determined by various non‑discriminatory factors, including job‑related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, details of which will be provided during the recruitment process.

Benefits include comprehensive coverage such as medical, dental, and vision plans, a 401(k) retirement savings plan with employer match for qualifying contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following hire for associates regularly scheduled to work at least thirty hours weekly.

Equal Opportunity Employer

Columbia Bank is an equal‑opportunity and affirmative‑action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

Accommodations

If you require an accommodation to complete the application or interview, please let us know by email: [e-mail].