Loan Support Specialist – Consumer Lending

Jobtailor; Liberty Lake (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life insurance

Disability insurance

Tuition assistance

Paid time off

Job summary

Columbia Bank is seeking an experienced loan servicing professional to support processing and servicing of consumer lending products including HELOCs and non‑real estate loans. You will manage documentation, data entry, lien perfection, escrow support and appraisal coordination, ensuring accuracy and compliance while collaborating with lending and operations teams.

Ideal candidates have 4–7 years of advanced retail loan servicing, strong analytical and multitasking skills, and proficiency with

Qualifications

• H.S. Diploma/GED preferred.
• 4-7 years of advanced retail loan servicing or equivalent experience.
• Advanced knowledge of retail loans, regulations, policies and procedures.
• Strong math, analytical, multi‑tasking and problem‑solving abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Proficient with Word, Excel, loan servicing systems.

Responsibilities

• Perform loan servicing activities: general loan maintenance, processing payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger.
• Understand complex retail loan products, required documentation, workflow, regulation and policy changes.
• Maintain knowledge through coursework and on‑the‑job training; meet deadlines.
• Capture metrics to assist leadership in coordinating workflow and improvements.
• Participate in continuous improvement efforts and ensure compliance with bank regulations.
• May coach or train others and promote Columbia's culture; support the vision as a team member.

Skills

Advanced retail loan servicing

Math & analytical skills

Interpersonal communication

multitasking

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

Excel

Loan servicing systems

Word

Job description

About the Role

In this role, you will support servicing operations for a variety of consumer lending products, including home equity lines of credit (HELOCs) and non‑real estate secured and unsecured loans such as auto, boat, RV, CD‑secured, and personal loans. You will help ensure loan documentation, servicing records, and system updates are accurate and aligned with approved loan terms and internal policies. Your work will support the smooth processing and ongoing servicing of these consumer lending products while helping maintain the integrity of the bank’s loan portfolio. You will also coordinate property appraisals for home equity lines of credit by ordering and tracking appraisals to support loan evaluation and collateral requirements. This role requires strong attention to detail, the ability to manage multiple loan products, and close collaboration with lending, credit, and operational teams. By helping ensure documentation and appraisal processes are completed accurately and efficiently, you will contribute to the bank’s ability to deliver a reliable and compliant lending experience for our clients.

Performs loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger.

Responsible for understanding complex retail loan products, required documentation, workflow, regulation, policy and procedure changes. Maintain knowledge through coursework and on‑the‑job training. Perform work accurately and within assigned deadlines. Capture metrics to assist Leadership in coordinating and adjusting workflow.

Responsible for participating in continuous improvement efforts to assist in the implementation of workflow improvements. Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities – knowledge may be gained through coursework and on‑the‑job training. Keeps up to date on regulation changes. Follow all bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training. Maintain a working knowledge of bank’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learn, demonstrate and foster the Columbia corporate culture in all actions and words. Take personal initiative and be a positive example for others to emulate. Embrace our vision to become “Business Bank of Choice.”

May perform other duties as assigned.

About You

• H.S. Diploma/GED (preferred)


• 4-7 years of advanced retail loan servicing or equivalent experience (Required)


• Possess advanced working knowledge of retail loans, regulations, policies and procedures.


• Demonstrated advanced math, analytical, multi‑tasking and problem‑solving skills.


• Possess excellent interpersonal, verbal, and written communication skills.


• Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment.


• Ability to troubleshoot and determine best workflow practices.


• Demonstrated critical thinking with ability to work in a service‑oriented environment with high work volumes and deadlines.

Travel Requirements

Occasional.

Pay Range

The pay range for this role is $18.00 -$28.00. The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s). 24021 E MISSION AVE STE 200 Liberty Lake WA 99019‑9529

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

Additional Information

To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

About Columbia Bank

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship‑based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT, which means: Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank? A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.