Loan Support Specialist IV

Columbia Bank; Irvine (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings plan

Tuition assistance

Job summary

Columbia Bank is seeking a Loan Support Specialist IV in Irvine, California. The role involves servicing a variety of loan types and requires an advanced understanding of loan documentation and regulations.

The successful candidate will have at least 7 years of experience in loan servicing and strong analytical, communication, and problem-solving skills. Competitive benefits are offered, including healthcare and a 401(k) plan.

Qualifications

• 7+ years of experience in consumer, SBA or commercial/business loan servicing.
• 1+ year of supervisory experience.
• Ability to work in a fast-paced environment with high work volumes.

Responsibilities

• Perform loan servicing activities including payments, data entry, and document creation.
• Provide outstanding service to internal and external customers.
• Coach and train other team members.

Skills

Advanced knowledge of banking and lending products

Excellent communication skills

Advanced problem-solving skills

Education

High School Diploma or GED

Associate’s degree in Business or related field

Tools

Word

Excel

Loan servicing systems

Job description

About the Role:

The Loan Support Specialist IV is responsible for the servicing of consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are highly complex and specialized in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney’s and various levels of external professionals. Acts independently to determine methods and procedures on new assignments.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
• Maintains oversight for the transaction and processing of moderate to highly complex and specialized consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with the organizations workflow, ensuring regulation, policy, and procedures practices are followed.
• Provide outstanding service and timely response to requests from internal and external customers.
• Analyze daily report metrics and organize workflow assignments and tasks to ensure work is assigned and completed.
• Participate and may lead efforts to assist in the identification and implementation of workflow improvements.
• Perform work accurately and within assigned deadlines. Provide timely communication or analysis of work that may be projected to be incomplete to allow or facilitate workload transfer.
• Provide subject matter expertise of processes and system in all aspects of loan servicing and support activities. May participate on project teams within division and across departments with intentional collaboration across all channels.
• Through monitoring of team accuracy coach, mentor, train or teach coursework to others or as a subject matter expert to improve quality and overall performance of team. Will be asked to train on multiple functions to back‑up and assist throughout Loan Support Services.
• Actively participate in specialized project teams within division and across departments with intentional collaboration across all channels.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on‑the‑job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job‑specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”.
• May perform other duties as assigned.

About You:

• High School Diploma or GED. Required
• Associate’s degree in Business, accounting, finance or related field. Preferred.
• 7+ years of advanced consumer, SBA or commercial/business loan servicing or equivalent experience. Required
• 1+ year(s) of supervisory or team lead experience of equivalent leadership. Preferred.
• Advanced knowledge with consumer, SBA and commercial/business loans, advanced banking, lending products, and services and lending documentation.
• Ability to multi-task and positively adapt to continuous change within the work environment.
• Advanced math, analytical, multi-tasking and problem‑solving skills.
• Excellent interpersonal, verbal, and written communication skills. Ability to effectively communicate with people at all levels.
• Demonstrated working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
• Advanced skills using computer software including Word, Excel, loan servicing systems and other office equipment.
• Ability to work effectively in a fast‑paced service‑oriented environment with high work volumes and critical deadlines.
• Excellent analytical skills and attention to detail.
• Ability to troubleshoot and determine best workflow practices making suggestions for process improvement. (covered under essential functions).

Job Location(s):

Ability to work fully onsite at posted location(s).

The pay range for this role is $22.00 - $28.00 an hour.

The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] ([e-mail]).