Loan Servicing Coordinator I - Small Business & SBA Loans

Northwest Bank; Buffalo (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

A regional bank in Buffalo is seeking a Loan Servicing Coordinator I to manage daily loan servicing for small business and commercial loans. This role requires excellent customer service skills, with responsibilities including loan set-up, maintenance, and compliance. Candidates should have 3-5 years of customer service and preferred 5-6 years in loan servicing. The pay range is between $18 and $20 per hour, with additional benefits.

Qualifications

• 3 - 5 years of customer service experience.
• 5 - 6 years of commercial or small business loan experience preferred.
• Knowledge of commercial and small business loan products.

Responsibilities

• Complete new loan set-up, funding, and post-closing review.
• Respond to customer inquiries with exemplary customer service.
• Ensure compliance with policies and procedures.

Skills

Customer Service

Communication

Time Management

Organizational Skills

Leadership

Education

High School Diploma or equivalent

Associate's Degree in a related field

Job description

A regional bank in Buffalo is seeking a Loan Servicing Coordinator I to manage daily loan servicing for small business and commercial loans. This role requires excellent customer service skills, with responsibilities including loan set-up, maintenance, and compliance. Candidates should have 3-5 years of customer service and preferred 5-6 years in loan servicing. The pay range is between $18 and $20 per hour, with additional benefits.