Loan Servicing Specialist I: Post-Closing & Payments

Farmers Bank of Willards; Northern (KY); Hybrid; USD 38,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Bonuses

Paid time off

Job summary

Farmers Bank of Willards in Willards, MD is seeking a Loan Servicing Specialist I to support post-closing loan processing, loan boarding, servicing setup, record maintenance, and customer follow-up activities. This entry-level role emphasizes accurate data entry, proper documentation, regulatory compliance, and delivering a high-quality customer experience.

This position is ideal for detail-oriented individuals who enjoy teamwork and helping the local community with banking services, including

Qualifications

• High school diploma or equivalent required.
• 0-1 year of banking, finance, or admin support experience; loan experience preferred.
• Prior exposure to loan servicing or operations is helpful but not required.

Responsibilities

• Enter new loans into the core banking/servicing system.
• Validate loan data including borrower information, interest rates, payment schedules, escrow setup, and collateral records.
• Review closed loan packages for completeness and accuracy per bank policies and regulatory requirements.
• Perform final data entry into the core processing system, including loan terms, escrow accounts, payment schedules, and collateral records.
• Reconcile loan setup with the general ledger and confirm proper disbursement of funds.
• Ensure documents are properly labeled and indexed within the electronic document management system.
• Process and file necessary titles and liens with government agencies.
• Process daily loan payments and apply them to customer accounts.
• Process loan payoffs, modifications, renewals, and maintenance requests.
• Handle routine account maintenance including address updates and due date changes.
• Assist in generating payoff statements and verifying balances.
• Maintain accurate loan records within servicing systems.
• Respond to borrower inquiries regarding loan terms and servicing issues.
• Collaborate with internal departments to resolve servicing issues.
• Monitor and update insurance records for secured loans and coordinate with force-placed insurers.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service mindset

Data entry

Multitasking

Discretion with confidential info

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Farmers Bank of Willards in Willards, MD is seeking a Loan Servicing Specialist I to support post-closing loan processing, loan boarding, servicing setup, record maintenance, and customer follow-up activities. This entry-level role emphasizes accurate data entry, proper documentation, regulatory compliance, and delivering a high-quality customer experience.

This position is ideal for detail-oriented individuals who enjoy teamwork and helping the local community with banking services, including