Loan Servicing Specialist I

S&T Bank; Indiana, Northern (PA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

S&T Bank is seeking a detail-oriented Loan Servicing Center associate in Indiana, PA to handle internal and external customer service and support the Loan Systems Department. Duties include insurance and escrow processing, PMI servicing, FNMA reporting, and daily account maintenance such as billing adjustments and payment schedules.

The role requires a high school diploma, 1–2 years of general experience, and the ability to type, file, and enter data efficiently.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• 1–2 years general experience preferred.
• Strong customer service and data entry skills.

Responsibilities

• Credit Insurance/ Debt Cancellation servicing support
• PMI servicing and daily FNMA reporting tasks
• Escrow servicing, tax and insurance payments, and related inquiries
• General account maintenance including billing adjustments and payment schedules
• Research and resolve questions for internal and external customers

Skills

Customer service

Data entry

Billing adjustments

Payment scheduling

Education

High school diploma or equivalent

Job description

**Location:**355 North Fifth StreetIndiana, PA 15701**Hours:**Monday - Friday: 8:00AM - 5:00PM(Additional hours as necessary to meet the objectives of the department)**Function:**Provides internal and external customer service in a centralized Loan Servicing Center and performs various administrative and clerical duties in support of the operation of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).**Duties and Responsibilities:*** Will perform some of the following functions for the servicing of loans:+ Credit Insurance/ Debt Cancellation Servicing - Includes but is not limited to- Assists customers with claims- Processing Payments- Assists customers with issues that arise- Assists S&T Bank Accounting Department with monthly reconcilements of new and current business+ PMI Servicing - Includes but is not limited to- Processing monthly payments to Servicers- Assists customers with the cancellation process+ FNMA Processing - Includes but is not limited to- Daily reporting of Monthly and Biweekly payments using LSDU- Daily Cash Remittance using LSDU- Loading Participations on all New FNMA Loans Sold+ Escrow Servicing - Incudes but is not limited to- Assists with the Semi-Annual Tax payment Processing including preparing tax bills to be paid and paying tax bills before the Discount Date- Pays Annual Hazard and Flood Insurance payments- Assists with daily reports that monitor new escrows loaded to the system and escrows from paid off loans- Assists customers with various escrow issues and questions- Has a general understanding of the Annual Escrow Analysis process and can assist customers with general questions+ Performs general account maintenance such as billing adjustments, payment schedules, etc. related to Credit Insurance, PMI, and Escrow* Researches and resolves questions for both internal & external customers* Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization* Assumes additional duties as required.**Education:**Requires a high school diploma or equivalent basic academic education. Employees must demonstrate a strong understanding of the critical components of this position. The employee may progress to the Loan Systems Specialist II position as a senior level processor, after demonstrating a high degree of proficiency in their established duties.**Experience:**One to two years general experience.**Physical Demands:**Utilizes fingers and manual dexterity skills for typing, filing, and data entry on a frequent basis up to 95% of the business day. Possess the ability to focus visually at a close distance of 18\"-20\" for a period of up to 85% of the business day. Must be able to occasionally lift and/or move up to 20 lbs, stand, walk, and reach with hand and/or arm throughout the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.***Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.******For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.***Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)**Salary Range:**$15.00 - $22.21S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at:Phone:[phone]Email:[e-mail]