Loan Servicing Specialist I

S&T Bank; Pennsylvania; On-site; USD 21,000 - 31,000; Full time

Job summary

S&T Bank is seeking a detail-oriented Loan Servicing Center professional to handle insurance, escrow, and related servicing tasks. The role supports the Loan Systems Department and requires strong customer service and administrative skills.

Typical duties include processing payments, assisting with claims, and maintaining accounts for Credit Insurance, PMI, and Escrow. Candidates should have 1–2 years of general experience and a high school diploma.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• One to two years general experience.

Responsibilities

• Provide internal and external customer service in a centralized Loan Servicing Center.
• Perform administrative and clerical duties in support of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).
• Process credit insurance/debt cancellation servicing tasks, including assisting customers with claims and payments.
• Support PMI and FNMA servicing, including monthly payments, cancellations, and reporting.
• Assist with escrow servicing, including tax payment processing and insurance payments.
• Maintenance of accounts related to Credit Insurance, PMI, and Escrow.
• Research and resolve questions for customers; maintain good relationships with bank employees.

Education

High school diploma

Job description

Location:

355 North Fifth Street

Indiana, PA 15701

Hours:

Monday - Friday: 8:00AM - 5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function:

Provides internal and external customer service in a centralized Loan Servicing Center and performs various administrative and clerical duties in support of the operation of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).

Duties and Responsibilities:

• Will perform some of the following functions for the servicing of loans:
  • Credit Insurance/ Debt Cancellation Servicing - Includes but is not limited to
    • Assists customers with claims
    • Processing Payments
    • Assists customers with issues that arise
    • Assists S&T Bank Accounting Department with monthly reconcilements of new and current business
  • PMI Servicing - Includes but is not limited to
    • Processing monthly payments to Servicers
    • Assists customers with the cancellation process
  • FNMA Processing - Includes but is not limited to
    • Daily reporting of Monthly and Biweekly payments using LSDU
    • Daily Cash Remittance using LSDU
    • Loading Participations on all New FNMA Loans Sold
  • Escrow Servicing - Incudes but is not limited to
    • Assists with the Semi-Annual Tax payment Processing including preparing tax bills to be paid and paying tax bills before the Discount Date
    • Pays Annual Hazard and Flood Insurance payments
    • Assists with daily reports that monitor new escrows loaded to the system and escrows from paid off loans
    • Assists customers with various escrow issues and questions
    • Has a general understanding of the Annual Escrow Analysis process and can assist customers with general questions
  • Performs general account maintenance such as billing adjustments, payment schedules, etc. related to Credit Insurance, PMI, and Escrow
• Researches and resolves questions for both internal & external customers
• Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization
• Assumes additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education. Employees must demonstrate a strong understanding of the critical components of this position. The employee may progress to the Loan Systems Specialist II position as a senior level processor, after demonstrating a high degree of proficiency in their established duties.

Experience:

One to two years general experience.

Physical Demands:

Utilizes fingers and manual dexterity skills for typing, filing, and data entry on a frequent basis up to 95% of the business day. Possess the ability to focus visually at a close distance of 18"-20" for a period of up to 85% of the business day. Must be able to occasionally lift and/or move up to 20 lbs, stand, walk, and reach with hand and/or arm throughout the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $22.21