Loan Servicing Specialist - Detail-Oriented Data Entry

Burke & Herbert Bank; Moorefield (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

Burke & Herbert Bank in Moorefield, WV is seeking a Loan Servicer to ensure accurate loan data entry, maintenance, and validation for reliable account administration. This full-time, on-site role supports routine loan payments and servicing tasks.

Based in Moorefield with eligibility for Camp Hill, PA or Salisbury, MD locations, the role emphasizes attention to detail, customer service, and adherence to bank processes. Prior loan operations experience is preferred.

Qualifications

• High school diploma or equivalent.
• Detail-intensive role requiring accuracy.
• Experience in loan operations or document prep preferred.

Responsibilities

• Process routine loan payments, maintenance requests, and account updates accurately.
• Enter and validate loan data within servicing systems to ensure accurate account administration.
• Identify discrepancies in documentation or system records, escalating for resolution.
• Support internal and external customers with routine loan servicing inquiries.
• Maintain organized and compliant documentation of servicing activities.
• From source document, identify and interpret data to be entered into loan system.
• Enter alphabetic or numeric data from source documents into JH system, and enter necessary codes.
• Makes necessary corrections to information entered.
• Prepare and process disbursements and loan fees.
• Files and routes source documents after entry.
• Prepare correspondence for payoff and loan verification requests, process loan payments from the mail, and send notices to the customer.
• Provide routine office support such as answering phones, filing, and making copies of documents.

Education

High school diploma or equivalent

Tools

Jack Henry System

Job description

Burke & Herbert Bank in Moorefield, WV is seeking a Loan Servicer to ensure accurate loan data entry, maintenance, and validation for reliable account administration. This full-time, on-site role supports routine loan payments and servicing tasks.

Based in Moorefield with eligibility for Camp Hill, PA or Salisbury, MD locations, the role emphasizes attention to detail, customer service, and adherence to bank processes. Prior loan operations experience is preferred.