Senior Loan Servicing Specialist

Seacoast Bank Careers; The Villages (FL); On-site; USD 36,000 - 54,000; Part time

Job summary

Seacoast Bank is seeking a Loan Customer Service Specialist (Temporary) to serve as the primary contact for loan inquiries, payments, and account servicing. You will handle customer escalations, document interactions, and support colleagues while ensuring regulatory compliance and high service quality.

The role involves processing payments, payoffs, and maintenance tasks, with focus on accuracy, integrity, and customer satisfaction in a dynamic banking environment.

Qualifications

• 5+ years of experience in customer service, preferably in banking or loan servicing.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office and loan servicing systems.
• Knowledge of consumer lending regulations (FDCPA, RESPA, SCRA, MLA, IRS 1099 reporting etc.) is a plus.

Responsibilities

• Respond to inbound calls and emails from customers regarding loan accounts, payment options, payoff requests, and general inquiries.
• Provide clear and accurate information about loan terms, interest rates, payment schedules, and account status.
• Assist customers with troubleshooting online payment systems and account access issues.
• Process payment arrangements, payoff quotes, and account updates in accordance with company policies.
• Document all customer interactions in the system accurately and timely.
• Escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Ensure compliance with federal and state lending regulations, privacy laws, and internal procedures.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction scores.
• De-escalate customer calls as needed.

Skills

Customer service

Communication skills

Multitasking

MS Office

Loan servicing systems

Tools

Microsoft Office

Loan servicing systems

Job description

Seacoast Bank is seeking a Loan Customer Service Specialist (Temporary) to serve as the primary contact for loan inquiries, payments, and account servicing. You will handle customer escalations, document interactions, and support colleagues while ensuring regulatory compliance and high service quality.

The role involves processing payments, payoffs, and maintenance tasks, with focus on accuracy, integrity, and customer satisfaction in a dynamic banking environment.