Loan Servicing Specialist - Client Research & Support

City National Bank; Los Angeles (CA); On-site; USD 33,696 - 50,544; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) company matching

Career development through tuition reimbursement

Valued time away benefits

Health and family planning benefits

Colleague resource groups

Job summary

City National Bank is seeking a Customer Service Specialist in Los Angeles responsible for resolving loan servicing inquiries via various channels. The ideal candidate will have at least three years of customer service experience and a Bachelor’s Degree, ensuring client satisfaction while managing loan-related issues.

This position offers a competitive salary between $24.46 and $36.69 per hour, alongside comprehensive benefits including healthcare, 401(k) matching, and career development opportunities.

Qualifications

• Minimum 3 years loan servicing experience as a loan boarder or payment processor.
• Minimum 3 years of customer service experience.
• Knowledge of banking requirements and regulations is required.

Responsibilities

• Respond to inquiries regarding loan servicing via phone and email.
• Perform research to resolve loan application inquiries.
• Coordinate with clients and account officers to ensure proper servicing.

Skills

Customer service skills

Organizational skills

Communication skills

Education

Bachelor's Degree or equivalent

Tools

Metavante

AFS

Leasepak

Job description

City National Bank is seeking a Customer Service Specialist in Los Angeles responsible for resolving loan servicing inquiries via various channels. The ideal candidate will have at least three years of customer service experience and a Bachelor’s Degree, ensuring client satisfaction while managing loan-related issues.

This position offers a competitive salary between $24.46 and $36.69 per hour, alongside comprehensive benefits including healthcare, 401(k) matching, and career development opportunities.