Loan Servicing Administrator

Washington Community Reinvestment Association; Seattle (WA); Hybride; USD 65 000 - 85 000; Plein temps

Résumé du poste

Washington Community Reinvestment Association seeks a Loan Servicing Administrator in Seattle for a full-time, hybrid role (three days in-office, two remote). You will manage day-to-day loan servicing, maintain borrower records, and support financial reporting and audits.

Responsibilities include processing payments, reconciliations, notifying stakeholders, and ensuring compliance with loan servicing agreements and regulatory requirements.

Qualifications

• Experience with commercial loan servicing software, especially FICS, including payment processing and delinquency tracking.
• Background in banking, credit unions, or private lending is beneficial.
• Experience in affordable housing, community development finance, or nonprofit lending is beneficial.
• Experience with ACH and wire origination processes.
• Strong Excel and standard office software skills.

Responsabilités

• Generate and distribute monthly loan statements, member bank reporting, and internal reports.
• Post and reconcile borrower and member loan payments in the servicing system (CS).
• Process and verify ACH and wire transactions for payments and reserve transfers.
• Monitor borrower reserves and escrow activity; evaluate and process disbursements as needed.
• Track and update real estate taxes, UCC continuations, flood insurance, and insurance certificates.
• Assist with new loan fundings, including draw schedules and funding notices to member banks.
• Set up new loans in the system following generally accepted practices.
• Prepare amortization schedules, escrow setup, and borrower orientation materials.
• Manage loan payoffs, including prepayment penalties and security holder remittance.
• Ensure compliance with loan servicing agreements and funding program requirements.
• Maintain accurate loan and reserve records for audits and compliance.
• Maintain borrower and member data, including contacts and bank accounts.
• Prepare monthly, quarterly, and annual financial and regulatory reports.
• Coordinate responses to external audits and confirmation requests.

Formation

Finance or related degree

Outils

FICS

Excel

Description du poste

Job Summary

The Loan Servicing Administrator is a full-time, hybrid (three days in office, two remote) role based in Seattle, WA. This role is responsible for administering the day-to-day servicing of loans and member bank balances in the loan management system, maintaining accurate borrower and loan records, and monitoring balances, reporting requirements, and delinquencies. This role involves responding to borrower and member bank inquiries, providing clear and professional customer service, and coordinating with internal teams on financial reporting and issue resolution. The Loan Servicing Administrator also assists with system data entry, reconciliations, internal reporting cycles, and documentation required for audits and regulatory reporting. This role works directly with the Vice President and Director of Lending and has complementary work functions with accounting, portfolio relationship management, and loan administration.

Responsibilities

• Generate and distribute monthly loan statements, member bank reporting, and internal reports
• Post and reconcile borrower and member loan payments in servicing system (CS)
• Process and verify ACH and wire transactions for borrower and member loan payments and reserve transfers
• Monitor borrower reserves and escrow activity; evaluate and process disbursements as needed
• Track and update real estate taxes, UCC continuations, flood insurance, commercial lease expirations, and property and liability insurance certificates
• Assist with new loan fundings, including draw schedule preparation, creation and distribution of early and final funding notices to member banks, tracking funds, and wiring to escrow as needed
• Set up new loans in the system based on generally accepted practices
• Prepare amortization schedules, escrow setup, and borrower orientation materials
• Manage loan payoffs, including prepayment penalty calculations and security holder remittance
• Ensure compliance with loan servicing agreements and funding program requirements
• Maintain accurate loan and reserve records to support financial audits and compliance
• Maintain and update borrower and member bank data, including contacts, bank accounts, and insurance information
• Prepare monthly, quarterly, and annual financial and regulatory reports
• Coordinate and support responses to external audits and confirmation requests

Qualifications

• Experience in commercial loan servicing software (FICS highly desired) including payment processing, account maintenance, billing, and delinquency tracking
• Prior work experience in banking, credit unions, or private lending is beneficial
• Prior experience in affordable housing, community development finance, or nonprofit lending is beneficial
• Experience with ACH and wire origination
• Strong skills in Excel and other standard office software
• Knowledge of loan documents and related documentation requirements, with strong attention to detail and accuracy
• Foundational understanding of finance or banking principles relevant to lending and real estate asset management
• Strong customer service skills, with the ability to communicate clearly and professionally with borrowers and partners regarding loans
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a structured environment
• Strong organizational and problem-solving skills, with a commitment to process improvement and compliance
• Associate or bachelor’s degree in finance, business, accounting, or a related field, or equivalent relevant experience