Loan Servicing Specialist

Southern Bank of Tennessee; Mount Juliet (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Southern Bank of Tennessee in Mt. Juliet, TN seeks a Loan Servicing Specialist focused on loan documentation and quality control. You will review consumer, commercial, and real estate loan files to ensure accuracy, execute and verify signatures, and confirm collateral perfection.

This role supports audits, regulatory exams, and process improvements within Loan Servicing. The position emphasizes attention to detail, knowledge of TRID/HMDA and collateral documentation, and the ability to manage

Qualifications

• Thorough understanding of loan documentation and collateral perfection requirements.
• Knowledge of UCC filings, title work, mortgages, deeds of trust, and related collateral documentation.
• Familiarity with banking regulations and compliance requirements impacting lending operations.
• Exceptional attention to detail and analytical skills.

Responsibilities

• Conduct detailed reviews of consumer, commercial, and real estate loan files to ensure completeness and accuracy.
• Verify loan documents are properly executed and all required signatures have been obtained.
• Review collateral documentation to ensure liens are properly perfected and secured.
• Validate recording, titling, UCC filings, mortgage/deed of trust filings, and other collateral perfection requirements.
• Ensure loan files comply with internal lending policies and applicable federal and state regulations.
• Identify documentation exceptions and coordinate resolution with lenders, loan assistants, and other stakeholders.

Skills

Attention to detail

Analytical skills

Verbal and written communication

Independent work

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Southern Bank of Tennessee is a trusted financial institution deeply dedicated to supporting individuals, families, and businesses in achieving their financial goals. Headquartered in Mt. Juliet, Tennessee, with branches in Smyrna, Lebanon, Brentwood, and Clinton, the bank proudly serves communities across Middle and East Tennessee. Known for providing personalized and transparent banking solutions, Southern Bank of Tennessee focuses on fostering long‑term growth and financial stability. With a strong commitment to building relationships, the bank offers tailored services for personal banking, business financing, and investments, delivering both financial solutions and peace of mind. Member FDIC and Equal Housing Lender.

Loan Servicing Specialist – Loan Documentation & Quality Control

Location: Mt. Juliet, TN

Department: Loan Servicing

Reports To: Loan Servicing Manager

Position Summary

The Loan Servicing Specialist is responsible for reviewing loan files to ensure accuracy, completeness, and compliance with bank policies and regulatory requirements. This role serves as a critical quality control function, validating that loan documentation has been properly executed, collateral has been perfected, and all required approvals and disclosures are present prior to and following loan funding. The ideal candidate possesses strong attention to detail, extensive knowledge of loan documentation, and a commitment to maintaining a sound lending portfolio.

Essential Duties and Responsibilities

• Conduct detailed reviews of consumer, commercial, and real estate loan files to ensure completeness and accuracy.
• Verify loan documents are properly executed and all required signatures have been obtained.
• Review collateral documentation to ensure liens are properly perfected and secured.
• Validate recording, titling, UCC filings, mortgage/deed of trust filings, and other collateral perfection requirements.
• Confirm required insurance coverage, flood determinations, and collateral-related documentation are obtained and maintained.
• Ensure loan files comply with internal lending policies and applicable federal and state regulations.
• Review loans for adherence to regulatory requirements, including but not limited to TRID, HMDA, Flood Insurance Regulations, Reg B, and other applicable lending requirements.
• Identify documentation exceptions and coordinate resolution with lenders, loan assistants, and other stakeholders.
• Maintain exception tracking and follow-up processes to ensure timely resolution of deficiencies.
• Assist with internal audits, loan reviews, regulatory examinations, and compliance monitoring activities.
• Recommend process improvements to enhance loan quality and reduce operational risk.
• Prepare reports related to documentation deficiencies, collateral exceptions, and compliance findings.
• Support ongoing quality assurance initiatives within the Loan Servicing Department.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of 5 years of experience in loan servicing, loan operations, loan documentation, loan review, or a related banking field preferred.
• Experience reviewing commercial, consumer, and real estate loan documentation strongly preferred.

Knowledge, Skills & Abilities

• Thorough understanding of loan documentation and collateral perfection requirements.
• Knowledge of UCC filings, title work, mortgages, deeds of trust, and related collateral documentation.
• Familiarity with banking regulations and compliance requirements impacting lending operations.
• Exceptional attention to detail and analytical skills.
• Strong organizational and time management abilities.
• Ability to identify potential risk and escalation concerns appropriately.
• Excellent verbal and written communication skills.
• Ability to work independently while managing multiple priorities and deadlines.

Success in This Role

The successful candidate will demonstrate a strong commitment to accuracy, risk management, and regulatory compliance while ensuring the bank's collateral position is protected and loan files meet established quality standards.