Loan Servicing Supervisor (onsite)

Newtown Savings Bank; Newtown (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Medical benefits

Paid time off

Short- and long-term disability

Job summary

Newtown Savings Bank is seeking an experienced Loan Servicing Supervisor to lead the lending processing team, oversee daily operations, and ensure accuracy in payoffs, modifications and reporting. The role emphasizes regulatory compliance, risk control, and process improvement within the INSIGHT environment.

The supervisor will manage staff, review complex loans, and drive efficiency while maintaining confidentiality and strong customer service standards.

Qualifications

• Bachelor’s degree in finance or accounting preferred; 2–4 years in loan servicing or related experience.
• Ability to work independently with strong communication and teamwork.
• Proficient in Microsoft Excel and Word.
• Knowledge of loan servicing functions and core loan systems.
• Maintain utmost confidentiality on bank matters.

Responsibilities

• Supervise and perform lending processing activities including new loans in INSIGHT, daily transactions and payoff process.
• Review loan maintenance reports, modifications and ensure regulatory and investor requirements are met.
• Supervise payoff requests, releases, UCCs, and return of excess funds and collateral.
• Oversee MERS reports and deactivation of paid-off loans; monitor credit bureau processes.
• Lead reviews of reports such as rate-change letters, maintenance and posting sheets; oversee pre-authorizations and credit line maintenance.
• Manage timeliness of loan payoffs for investor reporting and assist with construction loan documents.
• Conduct biweekly department meetings and participate in community functions to network for new business.

Skills

Communication skills

Teamwork

Independent work

Education

Bachelor's degree in finance or accounting

Tools

Microsoft Excel

Microsoft Word

Core loan system

Job description

Are you ready to take your loan servicing experience to the next stage and advance your career? Newtown Savings Bank is seeking an experienced lending processing professional for the role of Loan Servicing Supervisor. The Supervisor is responsible for supervising and performing all activities related to Lending processing including review of new loans onboarded into INSIGHT, daily transactions, payoff process, the review of loan maintenance reports, and modifications. Must maintain effective controls to ensure that activities are documented and measured and meet internal regulatory and investor requirements to minimize risk. Challenge existing processes to maximize the efficiency of existing systems. This is an onsite opportunity at our corporate office in Newtown, CT. The role has a remote option of one day per week.

PRIMARY RESPONSIBILITIES

• Supervise requests in Contact Management and the general Servicing email box, which include payoffs, credit bureau disputes, and maintenance for transactions/corrections to ensure timely processing, resolution and completion.
• Supervise the payoff process which includes reviewing and verifying the accuracy of payoff requests, the preparation of releases and UCC’s, ordering Notes from various investors and the return of any overage checks, paid notes and collateral.
• Responsible for downloading MERS reports daily and deactivating paid off MERS loans.
• Supervise the consumer credit bureau reporting and ensure the monthly credit bureau tape is generated accurately and conduct a quarter review.
• Supervise E-Oscar credit bureau disputes and the resolution process with the credit bureau reporting agency and the customer according to regulatory guidelines.Responsible for the Successors in Interest process according to regulatory guidelines.
• Supervise the timely review of all new loans onboarded and modifications completed in INSIGHT.
• Supervise the review of various reports which include daily rate change letters, maintenance reports, daily critical reporting, , posting sheets and override decisions. This also includes Pre-Authorizations, adjustable-rate changes and credit line maintenance reports.
• Supervise the review of complex loans, transactions and the calculations of interest and billing.
• Responsible for daily balancing, general ledger balancing, CIP exceptions and Work in Process reports.
• Manage partial release, easements and various subordination requests, both internal and from others.
• Manage the timeliness of loan payoffs for investor reporting.
• Assist with residential construction modification documents according to the approved loan approval and in compliance with regulatory requirements.
• Challenge, develop and maintain updates to written procedures and processes.
• Assist with the initial review of the construction budget and the administration of residential construction loans; as needed.
• Assist staff with sensitive customer issues, professionally problem-solve and resolve the issue for both the customer and the bank.
• Responsible for system testing during annual releases of core upgrades. Train loan staff on enhancements as needed.
• Conduct biweekly department meetings with staff.
• Participate in various civic and community functions to further enhance the image of the bank and to network for continuous new business opportunities.
• Establish SMART goals, performs quarterly goal assessment and annual performance evaluations of direct reports, coaches and motivates them, recommends personnel actions and ensures that assigned tasks are completed within required timeframe.
• Support staff to reinforce the Habit of Success by guiding employees to consistently apply these principles in their daily responsibilities, decision making and customer interactions.
• Must be knowledgeable of all rules and regulations related to assigned functions and recommend updates as needed.

POSITION REQUIREMENTS

• A bachelor’s degree in finance or accounting is preferred, and a minimum of two to four years in loan servicing, or similar work experience.
• Must be able to work independently and have good communication skills and strong teamwork.
• Proficient Microsoft Excel and Word applications skills.
• Must understand Loan Servicing functions including the core loan system or have experience in other loan systems.
• The individual must maintain the utmost confidentiality on all bank matters.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.