Loan Servicing Specialist

Center Street Lending; Irvine (CA); On-site; USD 33,117 - 39,743; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision

401k plan

Company events

Great team culture

Job summary

A leading lending organization in Irvine, CA, is looking for a Loan Servicing Specialist. This full-time position involves managing administrative duties for existing loans, including processing payments and ensuring proper documentation. Candidates should have a high school diploma, a background in banking or financial services, and strong customer service skills. The position offers a competitive hourly wage of $24.04 - $28.85, plus a quarterly 10% bonus. Benefits include health insurance, 401k, and paid time off.

Qualifications

• Knowledge in mortgage terms such as promissory note and deed of trust.
• Excellent customer service and follow-up ability.
• Familiarity with database systems and office software.

Responsibilities

• Process payments for existing loans and generate payoffs.
• Monitor loan maturity dates and communicate with customers.
• Initiate procedures for delinquent accounts and maintain databases.
• Prepare payoff statements and ensure loan documentation is complete.
• Respond to customer inquiries via phone or email.

Skills

Knowledgeable in Mortgage Terms

Proficient in Word, Excel, Microsoft Office

Customer oriented

Background in banking or financial services

Highly organized

Education

H.S. Diploma

Additional education preferred

Job description

Center Street Lending is one of the largest lenders for residential transition (fix/flip) and ground up loans for residential investors. Since its founding in 2010, Center Street has originated over $6.5 billion of fix/flip, ground-up, bridge and multi-family loans across 40 states. Center Street Lending provides expert guidance, fast approvals, speedy funding and personalized in-house service that helps it retain one of the highest customer satisfaction ratings in the industry with 4.8/5.0 google stars. We provide tailored financial solutions designed to meet the unique needs of real estate developers and residential investors.

Duties & Responsibilities

• This position will be responsible for the administrative duties of existing loans, including processing payments, generating, and posting payoffs
• Monitoring loan maturity dates and reaching out to customers as necessary
• A loan servicing specialist may also be responsible for initiating any necessary procedures for delinquent accounts, setting up or maintaining databases with loan records
• Perform a variety of clerical tasks (including data entry and updating loan files)
• Prepare payoff statements and send to the customer
• Ensure all applicable loan documentation is uploaded to image repository system
• Handle loans that are complex in nature ensuring all documentation is complied with
• Answer questions pertaining to all areas of loan servicing including payment research, loan maturity, payoff amounts, cross collateralization agreements, etc.
• This position is responsible for maintaining and updating critical loan data within the servicing system
• Respond to phone calls/emails regarding questions on loan payment/transfer letters
• Maintain high levels of customer service at all times

Qualifications

• Knowledgeable in Mortgage Terms - Promissory note, Deed Of trust, Appraisal – Preferred
• Proficient in Word, Excel, all Microsoft Office products
• Customer oriented, able to contact customers and provide excellent follow‑up and customer service
• Background in banking, mortgage, financial services & customer services – Required
• Highly organized, and comfortable using database systems and common office software programs

Education

• H.S. Diploma required – additional education preferred

Compensation

• Hourly $24.04 - $28.85 + Bonus is 10% of annual pay – paid out quarterly
• Onsite – Irvine, CA – M-F – 8AM - 5PM
• Paid time off
• Health insurance
• Vision
• 401k plan
• Company events
• Great team culture!

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Analyst and Customer Service

Benefits

• Paid time off
• Health insurance
• Vision
• 401k plan
• Company events
• Great team culture

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