LOAN SERVICING REPRESENTATIVE I-II

Golden Route Operations, LLC; Santa Rosa (CA); On-site; USD 80,231,000 - 88,828,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contributions

Dep Care FSA matching

Life insurance

AD&D insurance

Long-term disability

401(k) plan

Vacation time

Tuition reimbursement

Wellness resources

Mentorship

Volunteer time off

Job summary

Summit State Bank in Santa Rosa, CA is seeking a Loan Servicing Representative I-II for a full-time, in-office role. You will reflect loan activity on the bank’s core system and GL, while delivering excellent customer service to borrowers and internal departments.

The position requires 1–3 years of commercial loan servicing experience. Compensation ranges from $28.00 to $31.00 per hour with a strong benefits package and growth opportunities within the department.

Qualifications

• 3+ years in commercial loan servicing preferred.
• SBA loan servicing experience is a plus.
• Strong attention to detail and communication skills.

Responsibilities

• Board commercial loans onto core system.
• Process loan maintenance and monetary transactions.
• Perform daily general ledger reconciliations.
• Maintain insurance information and flood insurance.
• Track collateral documents and loan exceptions.
• Prepare demand payoffs and releases of collateral.
• Process rate changes and UCC continuations.
• Prepare servicing and vendor reports.
• Prepare loan files for imaging.
• Provide responsive customer service to borrowers and internal partners.
• Stay updated on regulatory requirements.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Job description

• Location 500 Bicentennial Way,Santa Rosa, CA, 95403,United States
• Base Pay $28.00 - $31.00 / Hour
• Employee Type Non-Exempt - FT

About Summit State Bank

Summit State Bank is an award-winning community bank whose core values are based on making a positive impact on our employees, customers, and the communities we serve. Our employees are important to us; we provide rewarding career paths with competitive pay and excellent benefits. If you want to work for a Community Bank that values you and your contributions.

Position Overview

We are seeking a Loan Servicing Representative I-II to join our team at our Main Administrative Office. This is a full-time, in-office position performing a variety of centralized services to accurately reflect loan activity on the Bank's core processing system and general ledger in accordance with Bank policies and procedures and providing excellent customer service to the Bank's borrowers as well as internal departments.

What You'll Do

• Board commercial loans, including new loans, renewals, extensions, and modifications, onto the Bank's core system.
• Process loan maintenance and monetary transactions, including funding, payments, disbursements, escrow activity, and payoffs.
• Perform daily general ledger reconciliations and review assigned core system reports to identify and resolve discrepancies.
• Maintain insurance information and assist with the collection and review of flood insurance.
• Track collateral documents and loan exceptions and maintain accurate related records.
• Prepare demand payoffs, process paid loans, and coordinate the release of collateral.
• Process loan index rate changes and UCC continuations.
• Prepare assigned loan servicing and vendor reports.
• Prepare loan files for timely and accurate document imaging.
• Provide responsive customer service to borrowers and internal Bank partners, including researching and resolving issues.
• Maintain current knowledge of applicable regulatory requirements, Bank policies, and procedures.
• For Level II: Assist with monthly SBA 1502 reporting and construction loan servicing activities, including draws, change orders, interest activity, and balancing.

Education/Experience

An ideal candidate will possess one to three years of commercial loan servicing experience, training, or an equivalent combination of education and experience. SBA loan servicing experience is a plus. The successful candidate will demonstrate strong attention to detail, excellent customer service and communication skills, a collaborative approach to teamwork, and the ability to accurately manage multiple priorities in a deadline-driven environment. The position may be filled at the Loan Servicing Representative I or II level based on the selected candidate’s experience, knowledge, and demonstrated proficiency.

Compensation: $28.00 - $31.00/hour

Summit State Bank offers a highly competitive benefits package designed to support our employees' health, financial well-being, and professional growth, including the following:

• 100% employer-paid medical, dental, and vision coverage for employees , plus employer contributions toward dependent coverage
• Employer HSA contributions of up to $4,000 annually for eligible employees enrolled in an HDHP
• Dependent Care FSA employer matching contributions of up to $2,500 annually
• Employer-paid life, AD&D, and long-term disability insurance
• 401(k) plan with employer matching contributions
• Minimum of three weeks of paid vacation annually for full-time employees
• Tuition reimbursement, wellness resources, internal mentorship opportunities, and paid volunteer time off

Summit State Bank is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.