Loan Servicing Representative I-II

Summit State Bank; Santa Rosa (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &视

Employer HSA contributions up to $4,0

Dependent Care FSA employer matching $

Employer-paid life, AD&D, and long‑/т

401(k) with employer matching

Minimum 3 weeks paid vacation for full

Tuition reimbursement and paid time

Job summary

Summit State Bank is seeking a Loan Servicing Representative I-II for its Main Administrative Office in Santa Rosa, CA. This full-time, in-office role handles centralized loan services to reflect activity on the core system and general ledger, while delivering excellent customer service to borrowers and internal departments.

The ideal candidate has 1–3 years of commercial loan servicing experience with attention to detail, strong communication, and teamwork.

Qualifications

• One to three years of commercial loan servicing experience (SBA loan servicing experience a plus).
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.

Responsibilities

• Board commercial loans, including new loans, renewals, extensions, and modifications, onto the Bank’s core system.
• Process loan maintenance and monetary transactions, including funding, payments, disbursements, escrow activity, and payoffs.
• Perform daily general ledger reconciliations and review core system reports to resolve discrepancies.
• Maintain insurance information and assist with flood insurance reviews.
• Track collateral documents and loan exceptions and maintain records.
• Prepare demand payoffs, process paid loans, and coordinate release of collateral.
• Process loan index rate changes and UCC continuations.
• Prepare servicing and vendor reports and organize document imaging for loan files.
• Provide responsive customer service to borrowers and internal partners; research and resolve issues.

Job description

About Summit State Bank

Summit State Bank is an award-winning community bank whose core values are based on making a positive impact on our employees, customers, and the communities we serve. Our employees are important to us; we provide rewarding career paths with competitive pay and excellent benefits. If you want to work for a Community Bank that values you and your contributions, we encourage you to apply.

Position Overview

We are seeking a Loan Servicing Representative I-II to join our team at our Main Administrative Office. This is a full-time, in-office position performing a variety of centralized services to accurately reflect loan activity on the Bank’s core system and general ledger in accordance with Bank policies and procedures and providing excellent customer service to the Bank’s borrowers as well as internal departments.

What You’ll Do

• Board commercial loans, including new loans, renewals, extensions, and modifications, onto the Bank’s core system.
• Process loan maintenance and monetary transactions, including funding, payments, disbursements, escrow activity, and payoffs.
• Perform daily general ledger reconciliations and review assigned core system reports to identify and resolve discrepancies.
• Maintain insurance information and assist with the collection and review of flood insurance.
• Track collateral documents and loan exceptions and maintain accurate related records.
• Prepare demand payoffs, process paid loans, and coordinate the release of collateral.
• Process loan index rate changes and UCC continuations.
• Prepare assigned loan servicing and vendor reports.
• Prepare loan files for timely and accurate document imaging.
• Provide responsive customer service to borrowers and internal Bank partners, including researching and resolving issues.
• Maintain current knowledge of applicable regulatory requirements, Bank policies, and procedures.
• For Level II: Assist with monthly SBA 1502 reporting and construction loan servicing activities, including draws, change orders, interest activity, and balancing.

Education/Experience

An ideal candidate will possess one to three years of commercial loan servicing experience, training, or an equivalent combination of education and experience. SBA loan servicing experience is a plus. The successful candidate will demonstrate strong attention to detail, excellent customer service and communication skills, a collaborative approach to teamwork, and the ability to accurately manage multiple priorities in a deadline-driven environment.

The position may be filled at the Loan Servicing Representative I or II level based on the selected candidate’s experience, knowledge, and demonstrated proficiency.

Compensation: $28.00 – $31.00/hour

Benefits

Summit State Bank offers a highly competitive benefits package designed to support our employees’ health, financial well-being, and professional growth, including the following:

• 100% employer-paid medical, dental, and vision coverage for employees, plus employer contributions toward dependent coverage
• Employer HSA contributions of up to $4,000 annually for eligible employees enrolled in an HDHP
• Dependent Care FSA employer matching contributions of up to $2,500 annually
• Employer-paid life, AD&D, and long-term disability insurance
• 401(k) plan with employer matching contributions
• Minimum of three weeks of paid vacation annually for full-time employees
• Tuition reimbursement, wellness resources, internal mentorship opportunities, and paid volunteer time off

Equal Employment Opportunity/Affirmative Action

Summit State Bank is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.