Loan Servicing Specialist *Sign-On Bonus Available*

State Bank; Defiance (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

State Bank in Defiance, Ohio is seeking a dedicated loan processor to service consumer, commercial, agricultural and SBA loan files with accuracy and timeliness.

You will coordinate tasks within the unit, respond to inquiries, and maintain servicing records, while following bank policies and regulatory requirements. A high school diploma and at least 1 year of loan processing or servicing experience are preferred, along with strong communication and math skills.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience in consumer or commercial loan processing or loan servicing preferred.
• Proficient reading, writing, grammar, and mathematics skills.
• Excellent written and verbal communication skills.

Responsibilities

• Perform duties to service all consumer, commercial, agricultural and SBA loan files; coordinate with unit and other departments; report to supervisor.
• Maintain servicing documentation and process payoffs, adjustments, and modifications.
• Reconcile servicing general ledger accounts and assist with disbursements and reconciliations.
• Coordinate tasks with colleagues to ensure efficient processes and proper segregation of duties.
• Adhere to bank policies and regulatory requirements (CRA, BSA, Equal Credit Opportunity).
• Ancillary duties such as data entry and filing as needed.

Skills

Reading & Writing

Interpersonal skills

Communication skills

Word processing & Excel

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet software

Job description

Join a high-performing, expanding $1.5B community bank with $3.2B in total assets under our care, where people, purpose, and opportunity come together to drive meaningful impact. At State Bank, we are building a culture grounded in collaboration, innovation, and integrity, while continuing to invest in our people and the communities we serve. We value individuals who take initiative, think strategically, and are committed to both personal and organizational growth. Our approach recognizes contributions and effort, supports professional development, and provides meaningful financial rewards, including the opportunity to earn up to 30% of your annual wage in quarterly incentives. In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization. If you feel you have what it takes to become part of a high-performing team of professionals and deliver regional growth goals in a competitive landscape and enjoy strong financial recognition for your leadership and work this opportunity just might be for you.

EDUCATION

A high school diploma or equivalent required.

EXPERIENCE

A minimum of One (1) year experience with Consumer or Commercial loan processing or loan servicing preferred.

PREFERRED SKILLS

• Proficient reading, writing, grammar, and mathematics skills.
• Proficient in interpersonal relations.
• Excellent written and verbal communication skills.
• Proficient word processing and spreadsheet software skills.

ROLE AND RESPONSIBILITIES

Responsible for performing a variety of duties to receive and accurately service all consumer, commercial, agricultural and SBA loan files; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries from customers and internal associates or requests for information.

ESSENTIAL DUTIES

1. 1. Performs primary or back-up functions for various duties including pre-booking, booking, servicing, and/or processing payoffs for all loans.
2. 2. Performs a variety of duties to receive and accurately maintain the servicing of loan files by performing the following duties:
   • a. Process and monitor loan payoffs, adjustments and modifications.
   • b. Reconcile various servicing general ledger accounts, clearing exceptions and resolving issues.
   • c. Assists with loan disbursements and reconciliations.
   • d. Assists with set up and maintenance of servicing system.
   • e. Conducts research analysis and offers solutions to borrower and internal inquiries to loan status.
   • f. Assists bank personnel regarding the servicing of loans; responds to operations questions.
   • g. Monitoring insurance requirements
   • h. Processing payment with participant banks
   • i. Monitoring of construction loans
   • j. Ordering of appraisals
   • k. SBA 1502 reporting and payoff reporting
   • l. Demonstrates a willingness to adapt to changing business needs and deadlines.
   • m. Demonstrates a deep attention to detail and can escape situations through management if necessary.
   • o. Complies with Bank policy and supports leadership goals in a professional and positive manner.
   • p. Assists supervisor with duties as assigned.
3. 3. Coordinates departmental tasks with coworkers inside and outside the department to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
4. 4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
5. 5. Responds to inquiries relating to his/her area, or to requests form customers, other bank personnel, etc., within given time frames and within established policy.
6. 6. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
7. 7. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

ANCILLARY DUTIES

1. 1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
2. 2. Requires prolonged periods of sitting to perform most of the essential duties.