Loan Servicing Representative

EVERENCE SERVICES,; Upper Leacock Township (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Everence Services in Lancaster, PA is seeking a Loan Servicing Representative to manage loan files, title work, and escrow duties. You will process payments, track insurance requirements, and provide member support with accuracy and professionalism.

The ideal candidate has a high school diploma or equivalent, with preferred associate or bachelor’s degrees and experience in loan servicing within financial institutions. This is a full-time on-site role.

Qualifications

• High school diploma or equivalent; associate/bachelor degree preferred.
• Prior loan servicing experience or similar role.
• Strong knowledge of vehicle title work, mortgages, and insurance tracking.
• Proficiency with loan servicing software and related systems.

Responsibilities

• Process new and closed loan files with accurate documentation.
• Serve as the primary expert for vehicle title-related processes.
• Track insurance requirements for vehicle and real estate loans.
• Process complex loan payments and update member accounts.
• Book and fund real estate loans with required approvals.
• Provide payoff quotes and mail notices to members.
• Assist loan officers and members with inquiries in a professional manner.
• Support escrow processor and perform quality control reviews.
• Generate loan-related reports as needed.

Skills

Vehicle title work

Mortgages

Insurance tracking

Loan servicing

Attention to detail

Organization

Time management

Communication skills

Loan servicing software

Education

High school diploma

Associate degree (preferred)

Bachelor’s degree in related field (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Representative

Full Time Lancaster, PA, US 2 Attachments

4 days ago Requisition ID: 1696

POSITION SUMMARY
Plays a critical part in ensuring the efficient processing of loans, including handling new and closed loan files, facilitating communication with members, and providing administrative support for various loan and escrow-related tasks. Possesses expertise in vehicle title management and is highly skilled in tracking, processing, and ensuring the accuracy of loan-related documentation.

RESPONSIBILITIES AND DUTIES

• Efficiently process new and closed loan files, ensuring accurate documentation, including the recording and satisfaction of mortgages and vehicle title work.
• Serve as the primary expert for vehicle title-related processes, including title tracking, coordinating communication with loan officer and members to resolve any issues, and assisting with adding liens to titles when necessary.
• Administer the tracking and facilitation of insurance requirements for both vehicle and real estate loans, ensuring compliance with credit union policies.
• Accurately process complex loan payments, ensuring proper application of funds and timely updates to member accounts.
• Book and fund real estate loans, ensuring all necessary documentation and approvals are in place.
• Manage incoming payoffs and provide accurate payoff quotes for members, ensuring that all necessary details are included.
• Prepare and mail various notices to members related to their loans.
• Conduct account research to resolve loan-related issues, ensuring accuracy and making necessary corrections to account information as needed.
• Provide support to loan officers and assist members with loan-related inquiries and processes professionally and courteously.
• Serve as the backup for the escrow processor, ensuring continuity of service in their absence.
• Perform a quality control review on a random sampling of loans to ensure compliance with credit union policies, accuracy of documentation, and underwriting standards.
• Generate and distribute various loan-related reports as needed, ensuring timely and accurate delivery to appropriate team members and departments.
• Perform other duties and special projects as assigned to support the credit union’s lending operations.

QUALIFICATIONS

Education:

High school diploma or equivalent (Associate’s or Bachelor's degree in a related field preferred)

Experience:

Prior experience in loan servicing or a similar role, preferably within a credit union or financial institution

Skills and Abilities:

• Strong understanding of vehicle title work, mortgages, insurance tracking, and loan servicing
• Excellent attention to detail, organization, and time management skills
• Strong communication skills, both written and verbal, with the ability to explain complex information to members and colleagues
• Proficiency in using loan servicing software and other related systems
• Ability to work independently, as well as part of a team, to achieve departmental goals

SUPERVISORY RESPONSIBILITIES:None
SCHEDULE:Full-time

Attachments (2)

Loan Servicing Representative 08.2026.pdf

2026 Benefits of working at Everence.pdf