Consumer Loan Servicing Representative (full-time)

New Bedford Credit Union; New Bedford (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick time

Medical/dental/vision insurance

Life/AD&D insurance

401(k) with employer match

Tuition assistance

Employee referral program

Job summary

New Bedford Credit Union is seeking a Consumer Loan Servicing Representative in New Bedford, MA. This full-time role supports loan file review, document processing, title tracking, and collections activities.

You will assist with insurance claims, dispute resolution, and reporting while upholding FCRA and regulatory standards. The position requires strong customer service skills, a high school diploma or GED, and experience in banking or office administration.

Qualifications

• Minimum three years of customer service experience.
• Two years of office administration experience preferred.
• Banking or lending experience is preferred.

Responsibilities

• Assist in reviewing loan files for complete and accurate documentation.
• Process and store supporting loan documents.
• Track and release titles including electronic titles.
• Support Credit Committee report preparation.
• Assist with bankruptcy filings and debt reporting as needed.
• Handle consumer credit history disputes and insurance claims.
• Ensure accurate credit reporting and compliance with relevant acts.

Skills

Customer service

Written communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Consumer Loan Servicing Representative (full-time)

Main Office, New Bedford, MA, US

1 Attachments

3 days ago Requisition ID: 1140

Salary Range: $19.50 To $22.50 Hourly

Benefits Summary

• Paid holidays; closed on Sundays
• Paid vacation, earned sick/personal time, paid bereavement leave, paid family/medical leave, short term/long term disability.
• Medical/dental insurance & vision plan (effective 1st of month after hire date).
• Group term life/AD&D insurance; supplemental voluntary life/AD&D insurance.
• 401(k) safe harbor plan - up to 3% matching contribution, plus 3% safe harbor contribution once you have met plan eligibility requirements.
• Tuition assistance (up to $4500/yr; approval required), employee referral program (approval required)
• Benefits are subject to change, and subject to employee eligibility requirements. Please contact Human Resources for current information.

Summary/Objective

This position assists in the review process of consumer loan files for complete and accurate underwriting to conform to established policies and procedures. Collate, review and verify loan documents for accuracy. This position is also responsible for the loan collection activity of the Credit Union.

Essential Functions

• Assist in the review of loan files for complete and accurate documentation (quality control).
• Uploading and storing supporting loan documents on WyComm.
• Tracking and releasing titles including electronic titles.
• Assisting with Credit Committee report preparation.
• Assist in bankruptcy filings. Reporting cancellation of debt as needed.
• Assist in handling consumer credit history disputes (e-Oscar).
• Assist in filing insurance claims; process payments and opt-out requests. Monitor existing insurance coverage.
• Assist in processing incoming mail (ex. insurance cancellations, etc.)
• Perform collections calls as needed. Process attorney collection checks.
• Assist with charge off and repossession internal processes.
• Assist in posting participation loan payments.
• Perform appropriate maintenance on member-related accounts as needed.
• Assist in answering member telephone inquiries, as needed.
• Ensure accurate credit reporting and error resolution in accordance with FCRA.
• Process funding packages for indirect program as-needed.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program, member due diligence, identifying high risk accounts, reporting suspicious activities to Supervisor or BSA Officer. Comply with USA Patriot Act when identifying loan applicants. Ensure all checks disbursed to vendors comply with OFAC regulations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Positive, professional business relationships within the credit union.
• The ability to work independently and take-on additional projects as assigned.
• The ability to meet deadlines.
• Strong organizational skills.
• Excellent oral and written communication skills.
• A strong commitment to achieving personal growth and success.

Education and Experience

• High school graduate or GED is required.
• A minimum of three (3) years of customer service experience is required.
• A minimum of two (2) years of office administration experience is preferred.
• Prior experience working in the banking or lending industry is preferred.
• Ability to use a computer, navigate the internet, and use common software applications like Microsoft Office (Excel, Word, Outlook, etc.) is required.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 15 pounds. The employee is frequently required to sit, stand, walk, bend, talk, hear, use hands to finger, handle or feel; and reach with hands and arms.

EEO statement

New Bedford Credit Union is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

New Bedford Credit Union is committed to complying with applicable federal, state, and local laws governing reasonable accommodations of individuals, including, but not limited to, the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA). To that end, New Bedford Credit Union will endeavor to make a reasonable accommodation to applicants and employees who have requested an accommodation, unless doing so would an undue hardship to New Bedford Credit Union’s business operations.

Attachments (1)

Consumer Loan Servicing Representative 2026.pdf