Loan Servicing Specialist II

WestStar Bank; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

WestStar Bank is seeking a Loan Servicing Specialist II to manage escrow accounts, oversee property tax and insurance disbursements, and support loan operations with accuracy and efficiency.

You will coordinate with lenders, title companies, and customers to resolve escrow issues and ensure compliant servicing activities, while maintaining detailed records and responding to inquiries in a timely manner.

Qualifications

• Minimum of 1-2 years of experience in banking, financial services, or a related field; prior loan account servicing experience preferred.
• Working knowledge of escrow accounts, property taxes and loan servicing practices preferred.
• High level of accuracy, attention to detail, and problem - solving ability.
• Ability to work independently, meet deadlines, and manage multiple tasks simultaneously.
• Strong communication skills and ability to collaborate with cross-functional departments.
• Experience with Microsoft programs, Bank core systems and loan servicing platforms preferred.

Responsibilities

• Administer escrow accounts for property taxes, insurance, and other approved escrow items.
• Monitor escrow balances to ensure sufficient funds for scheduled disbursements and process payments accurately.
• Conduct escrow analyses and resolve discrepancies and exceptions.
• Prepare escrow-related correspondence and notices to borrowers.
• Process full and partial loan payoffs accurately and within service standards.
• Verify payoff amounts, accrued interest, fees, and other charges.
• Serve as backup for loan servicing functions including payment processing and collateral maintenance.

Skills

Banking experience

Escrow knowledge

Attention to detail

Multitasking

Communication skills

Cross-functional collaboration

Microsoft Office

Loan servicing systems

Tools

Loan servicing platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Specialist II

9 days ago Requisition ID: 1357

Summary

The Loan Servicing Specialist II is responsible for the administration of escrow accounts, including the timely processing of property tax and insurance disbursements, loan payoffs, and ongoing loan account maintenance. This position supports Credit and Loan Operations by coordinating with internal and external stakeholders, and taxing authorities to ensure accurate and efficient servicing activities. The Loan Servicing Specialist II maintains accurate records, identifies and resolves exceptions to ensure compliance with established procedures, bank policies, and regulatory requirements.

Essential Functions

• Escrow Duties
• Establish and maintain escrow accounts for property taxes, insurance, and other approved escrow items.
• Monitor escrow balances to ensure sufficient funds are available for scheduled disbursements.
• Process property tax and insurance payments accurately and within required deadlines.
• Conduct escrow analyses and identify shortages, deficiencies, surpluses, or exceptions.
• Research and resolve escrow account discrepancies and customer inquiries.
• Maintain detailed records of escrow transactions and disbursements.
• Prepare escrow-related correspondence and notices to borrowers.
• Property Tax Monitoring Duties
• Perform LERETA portfolio reviews and maintain accurate parcel and property tax records.
• Add, update, and validate loan and parcel information within the LERETA system.
• Remove paid-off loans from the LERETA portfolio after verifying collateral is not cross-pledged.
• Coordinate with lender and LERETA to resolve tax monitoring discrepancies and account issues.
• Review weekly and monthly reports to identify and correct legal description, parcel, and zero lien exceptions.
• Research tax roll assessments and collaborate with the Credit Exception Specialist to monitor tax delinquencies.

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• Payoff Duties
• Process full and partial loan payoffs accurately and within established service standards.
• Verify payoff amounts, accrued interest, fees, escrow balances, and other loan-related charges.
• Prepare and distribute payoff statements upon request.
• Process escrow refunds resulting from paid-off loans.
• Ensure collateral-related records are updated and maintained after payoff processing.
• Work with lenders, title companies, and customers to resolve payoff-related issues.
• Serve as the primary backup for loan servicing functions, including payment processing, advances, wire transfers, post-closing research, and collateral maintenance.
• Maintain the knowledge and flexibility to support all functional areas within the Loan Operations department.
• Provide proactive support to Lending, Credit, and other stakeholders.
• Perform additional duties and special projects as assigned.

Required Education, Experience, Skills

• Minimum of 1-2 years of experience in banking, financial services, or a related field; prior loan account servicing experience preferred.
• Working knowledge of escrow accounts, property taxes and loan servicing practices preferred.
• High level of accuracy, attention to detail, and problem - solving ability.
• Ability to work independently, meet deadlines, and manage multiple tasks simultaneously.
• Strong communication skills and ability to collaborate with cross-functional departments.
• Experience with Microsoft programs, Bank core systems and loan servicing platforms preferred.

Equipment Used

• Standard office equipment such as computers, phones and photocopiers

Working Conditions/Physical Requirements

• Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.