Loan Servicing Quality Assurance Specialist

Recruitology; Windsor (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Group Insurance

Pet Insurance

Paid Time Off

Tuition Reimbursement

Student Loan Paydown Program

401(k) Plan and Profit Sharing

Job summary

Windsor Federal Bank in Windsor, CT is seeking a quality control reviewer for its loan portfolio. The role focuses on QC activities across residential, consumer, and commercial loans, validating reports, and ensuring compliance with policies and investor guidelines.

The candidate will monitor QC tasks, maintain logs, and coordinate procedures, working independently to resolve issues and mitigate risk. Strong attention to detail and communication skills are essential.

Qualifications

• Post high school education with 3–5 years of residential, consumer, and commercial mortgage loan servicing experience.
• Knowledge of all pertinent regulations related to residential, consumer, and commercial lending.
• Excellent written and verbal communications skills.

Responsibilities

• Performs reviews related to reports and/or loans in accordance with the department's procedures to ensure customer and bank expectations are met.
• Maintains existing and coordinates implementation of new procedures/processes to ensure Bank compliance with applicable regulatory requirements, as needed.
• Prepares and maintains quality control log, note inventory log, and PIF log.
• Performs quality control reviews on all new loan files to include core system and documentation.
• Reviews quality control departmental reports for maintenance activities, accuracy and completion.
• Oversees and ensures lender and investor guidelines are met.
• Maintains industry knowledge, stays abreast of regulatory changes with regards to all loan origination and operation.

Skills

Quality control review

Regulatory compliance knowledge

Mortgage loan servicing experience

Attention to detail

Written and verbal communication

Independent work capability

Tools

MS Word

MS Excel

MS Outlook

Job description

Windsor Federal Bank in Windsor, CT is seeking a quality control reviewer for its loan portfolio. The role focuses on QC activities across residential, consumer, and commercial loans, validating reports, and ensuring compliance with policies and investor guidelines.

The candidate will monitor QC tasks, maintain logs, and coordinate procedures, working independently to resolve issues and mitigate risk. Strong attention to detail and communication skills are essential.