Loan Servicing Quality Control Specialist

Windsor Federal Bank; Windsor (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Group Insurance

Pet Insurance

Paid Time Off

Tuition Reimbursement

Student Loan Paydown Program

401(k) Plan and Profit Sharing

Job summary

Windsor Federal Bank in Windsor, CT is seeking a quality control reviewer for its loan portfolio. The role focuses on QC activities across residential, consumer, and commercial loans, validating reports, and ensuring compliance with policies and investor guidelines.

The candidate will monitor QC tasks, maintain logs, and coordinate procedures, working independently to resolve issues and mitigate risk. Strong attention to detail and communication skills are essential.

Qualifications

• Post high school education with 3–5 years of residential, consumer, and commercial mortgage loan servicing experience.
• Knowledge of all pertinent regulations related to residential, consumer, and commercial lending.
• Excellent written and verbal communications skills.

Responsibilities

• Performs reviews related to reports and/or loans in accordance with the department's procedures to ensure customer and bank expectations are met.
• Maintains existing and coordinates implementation of new procedures/processes to ensure Bank compliance with applicable regulatory requirements, as needed.
• Prepares and maintains quality control log, note inventory log, and PIF log.
• Performs quality control reviews on all new loan files to include core system and documentation.
• Reviews quality control departmental reports for maintenance activities, accuracy and completion.
• Oversees and ensures lender and investor guidelines are met.
• Maintains industry knowledge, stays abreast of regulatory changes with regards to all loan origination and operation.

Skills

Quality control review

Regulatory compliance knowledge

Mortgage loan servicing experience

Attention to detail

Written and verbal communication

Independent work capability

Tools

MS Word

MS Excel

MS Outlook

Job description

POSITION SUMMARY:

Responsible for quality control review activities for the Bank's residential, consumer, and commercial loan portfolio. The incumbent will assist in creating and maintaining QC requirements related to loan operations. This will include validating system reports, interaction with outside legal counsel to follow up for missing or inaccurate information, and performing other duties pertaining to the loans held, serviced, originated, or sold by the Bank. In addition, this candidate will monitor and review all necessary quality control tasks to ensure they are performed in compliance with Bank policies and procedures including all applicable regulations and investor guidelines. The desired candidate will have a very strong attention to detail with the ability to work independently to quickly resolve any issues to mitigate both monetary and reputational risk.

ESSENTIAL FUNCTIONS:

• Performs reviews related to reports and/or loans in accordance with the department's procedures to ensure customer and bank expectations are met.
• Maintains existing procedures/processes and coordinates implementation of new procedures/processes to ensure the Bank is in compliance with applicable regulatory r
• Performs reviews related to reports and/or loans in accordance with the department's procedures to ensure customer and bank expectations are met.
• Maintains existing and coordinates implementation of new procedures/processes to include documentation and system checklists ensuring the Bank is in compliance with applicable regulatory requirements, as needed.
• Prepares and maintains quality control log, note inventory log, and PIF log.
• Performs quality control reviews on all new loan files to include core system and documentation.
• Performs quality control activities on closed and denied/withdrawn loans as defined in policies and procedures.
• Reviews quality control departmental reports for maintenance activities, accuracy and completion.
• Follows up for any post-closing documentation items and escalates any time delays or issues related to quality control to appropriate management team to ensure items are resolved timely and accurately.
• Oversees and ensures lender and investor (Freddie, FHLB, CHFA) guidelines are met.
• Maintains industry knowledge, stays abreast of regulatory changes with regards to all loan origination and operation. Updates procedures as these environments change.
• Reviews daily rates to ensure accuracy on the core system.
• Reviews and mails all system generated notices.
• Completes internal file audits to ensure accuracy and originals are maintained per regulatory requirements.
• Prepares PIC posting sheets daily to ensure allocation of loans to appropriate GL.
• Supports document imaging initiatives.
• Balances DDA and GL accounts.
• Performs other related duties as required.

REQUIRED EDUCATION / EXPERIENCE / SKILLS:

• Post high school education with three (3) to five (5) years of residential, consumer, and commercial mortgage loan servicing experience or some comparable combination of education and experience.
• Knowledge of all pertinent regulations related to residential, consumer, and commercial lending.
• Excellent written and verbal communications skills.
• Proficient operation of the Bank's loan servicing system and Microsoft Software such as Word, Excel, and Outlook.
• Working knowledge of the Bank's loan product offerings, Bank loan regulations and the Bank's loan policies and procedures.
• Ability to interact with co-workers and customers in a positive manner.
• Ability to exchange information with others clearly and concisely: to present ideas, facts and technical information.
• Ability to perform under stress when confronted with critical timeline constraints and large work volumes.
• Ability to perform a variety of duties within the department, after receiving appropriate cross training, without the loss of efficiency or composure.
• Ability to receive guidance and supervision and follow work rules and procedures. Ability to meet deadlines, and to meet punctuality and attendance standards.
• Ability to systematically identify task requirements and monitor progress towards accomplishment.
• Ability to maintain relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive to others and to convince and persuade.
• Ability to work independently as well as in a team-based environment.
• Ability to learn quickly with a strong attention to detail and problem-solving.
• Ability to work independently and meet time sensitive deadlines.

WHY WORK AT WINDSOR FEDERAL BANK?

At Windsor Federal Bank, you not only get to take advantage of rewarding opportunities. You get to give back. We live by our motto of Customer Owned, Community Focused, whether it's a trivia night fundraiser or Financial Wellness Fridays. Join the team. Find your fit and apply today.

BENEFITS

• Competitive Salary
• Group Insurance
• Pet Insurance
• Paid Time Off
• Tuition Reimbursement
• Student Loan Paydown Program
• 401(k) Plan and Profit Sharing

Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including paid time off, paid sick leave, holidays, participation in a 401(k) plan, and profit sharing.

Windsor Federal Bank, 270 Broad Street, Windsor, CT 06095

An Equal Opportunity Employer

Loan quality control review, new loan origination documentation review, loan compliance review, post-closing review, exception tracking