Loan Servicing & Operations Specialist

Regions Financial Corporation; Hoover (AL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation in Hoover, AL, is seeking a Loan Servicing Specialist to perform a range of operational tasks within Loan Servicing, including special servicing and loan operations.

Key responsibilities include reviewing documentation, data entry, and resolving complex loan issues, with adherence to risk management and cybersecurity practices. Strong Excel/Word skills and effective communication are required.

Qualifications

• High School Diploma or GED required.
• Two years banking or related work experience.
• Applicants will be expected to pass any assessment associated with the position.

Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed.
• Reviews loan documentation for accuracy.
• Completes validation of loan documentation, reports, and/or systems.
• Documents missing, incorrect, or incomplete documents and/or data.
• Performs data entry and/or enters loans into the appropriate systems.
• Resolves customer or associate inquiries as necessary and communicates when applicable.
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports.
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions.
• Works under limited supervision following established guidelines and procedures.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Skills

Data entry

Typing

Microsoft Excel

Microsoft Word

Time management

Written and verbal communication

Education

High School Diploma or GED

Job description

Regions Financial Corporation in Hoover, AL, is seeking a Loan Servicing Specialist to perform a range of operational tasks within Loan Servicing, including special servicing and loan operations.

Key responsibilities include reviewing documentation, data entry, and resolving complex loan issues, with adherence to risk management and cybersecurity practices. Strong Excel/Word skills and effective communication are required.