Loan Servicing Leader - Compliance & Operations

Silver State Schools Credit Union; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Silver State Schools Credit Union is seeking a Loan Servicing Manager to lead its loan servicing department and oversee servicing of the credit union's loan portfolio.

The role emphasizes coaching staff, ensuring regulatory compliance, and driving process improvements to deliver accurate statements, reporting, and effective member service. A minimum of 5 years in financial services is expected.

Qualifications

• Minimum 5 years in financial services or related field.
• Ability to lead, coach, and develop a high-performing loan servicing team.
• Strong understanding of loan servicing, regulatory compliance, and risk management.

Responsibilities

• Ensure department adheres to all regulatory requirements and internal policies.
• Oversee 관리 loan servicing functions, boarding, reporting, statements, and escrow analyses.
• Monitor third-party relationships and sub-servicers for quality and compliance.
• Lead process improvements and implement analytics for portfolio performance.
• Collaborate with analytics, technology, and leadership to enhance operations and member experience.
• Mentor and develop staff, set monthly performance goals, and drive accountability.

Skills

Leadership

Coaching

Customer service

Regulatory compliance

Education

Post-high school degree in business/finance/economics/engineering/math

Job description

Silver State Schools Credit Union is seeking a Loan Servicing Manager to lead its loan servicing department and oversee servicing of the credit union's loan portfolio.

The role emphasizes coaching staff, ensuring regulatory compliance, and driving process improvements to deliver accurate statements, reporting, and effective member service. A minimum of 5 years in financial services is expected.