Senior Loan Servicing Officer

Silver State Schools Credit Union; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Silver State Schools Credit Union in Las Vegas is seeking a Senior Loan Servicing Officer to manage the loan portfolio and supervise the Loan Servicing Team. You will assist management in fostering a culture of excellent member service while performing various loan servicing tasks.

The ideal candidate should have a high school diploma and 2-3 years of experience in a financial institution, primarily in mortgage loan servicing. Your role will involve training staff, managing loan processes, and ensuring compliance with Credit Union policies.

Qualifications

• Strong communication skills to assist members and staff.
• Mathematical proficiency for processing loan applications.
• Ability to organize and manage time effectively.

Responsibilities

• Assist in training new employees in loan servicing tasks.
• Supervise and lead a team of Loan Servicing Officers.
• Manage relationships with members and internal departments.
• Oversee loan portfolio governance and quality audits.

Skills

Communication

Mathematics

Organization/Time Management

Interpersonal Skills

Education

High school diploma

2-3 years experience in financial institution

Job description

Senior Loan Servicing Officer

40 Hours (Full Time)

Monday - Friday (8am - 5pm) *Saturdays as needed

Headquarters

630 Trade Center Drive
Las Vegas, NV

Purpose

The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," while "Placing People over Profit" and providing outstanding service to both members and internal members. Help loan servicing management develop a highly effective team of employees to their highest potential through mentoring and leadership. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

Summary

The Senior Loan Servicing Officer assists the Loan Servicing Manager and Loan Servicing Assistant Manager with the management of the Credit Union's loan portfolio and the leadership of the Loan Servicing Team.

Essential Duties and Responsibilities

• New Employee onboarding, side by side and live training to ensure that all loan servicing tasks are taught in a way where the new hire can work independently.
• Liaison to the credit union's training department to assist in updating and developing material for loan servicing officers.
• Assists in supervising and leading a professional team of Loan Servicing Officers: assisting with questions, handling escalated phone calls from internal and external Members.
• Assisting Loan Servicing Management with the governing of the Credit Union's loan portfolio by spearheading routine and cyclical functions:
• 1st mortgages housed on the FICS platform: boarding new loans, quality control/quality audit checking, MSR mortgage payment exception processing, weekly mortgage homeowner's insurance disbursements, monthly statements, quarterly tax disbursements, annual escrow analyses, property tax vendor management audit reports, SID assessment & HOA premium file maintenance and disbarment, Recast mortgage, Forbearance review and application, Subordination process review and manage of 2nd lien position, Pay off prep, process and application, annual 1098A/1099A&C tax preparation, quality control, correction and audit reporting, Change of Analysis/ARM notices, Metro 2 review, manage, quality audit and report, PMI remittance and cancellation, Late notice review, prep vendor validation, automatic payment set up, review and cancelation.
• MBL: payment application, 1098 reporting, UCC filing and reporting, assessing, and correcting accurate information, facilitate servicing oversight, error resolution, information requests, statement oversight.
• Home Equity housed in Symitar: payment review and application, reversals, payoff request and application, recast of monthly payment when draw period expires, quality audit and loan expiration application, property insurance management, loan reconciliation and loan record file maintenance, deferment review and application, substitution of trustee/reconveyance.
• Negative Share housed in Symitar/Temenos: Deluxe Detect/Early Warning Check system review, file maintenance, quality audit, and reporting, boarding of fresh-start loans;
• Vehicle/Share Secured/Personal Loans housed on the Symitar platform: payment reversals, payoff processing, force-placed insurance processing, loan record file maintenance, deferment review, process and application, skip-a-payment processing.
• Credit Card housed on the Symitar platform: payment review and application, payment reversals, payoff requests, review and application, loan record and information maintenance, credit limit increase/decrease and payment exception system coding for accurate application type.
• Assign, assist and help oversee:
  • Internal Refinance: Loan modification file maintenance in lieu of full refinance
  • Ticket Task Assignment
  • Phone monitoring - make certain of phone coverage, excess talk time and abandon rate is consistent with loan servicing expectation and process
  • Charge Off: review, quality audit and process all loans scheduled for charge off per SSSCU Charge off Policy
  • Member Identification Fraud Prep and Review
  • MERS daily, weekly, and monthly quality audit reporting
  • Mortgage and Consumer Loan Calculation Recast
  • Loan Modification file maintenance Real Estate and Consumer loans
  • Loan Restructure file maintenance Payment and Interest error corrections and reconciliation
  • Managing FED pledged loans
  • Real Estate Custodial Audit and Maintenance
  • CUNA Debt Protection Maintenance and Claims
  • Lenders Protection, Supplemental Claims, Total Loss, Gap & Warranty Claims processing
  • Credit Reporting Disputes, Monitoring and Validation of debt
  • Power BI Report Tracking
  • 1st & 2nd Mortgage Retention/Destruction Management
  • State National Automobile and Real Property Insurance Monitoring and Servicing
  • Third Party Payment Application
  • Sale of Collateral Payment Application
  • SWBC GL Reconciliation
  • Non-sufficient Funds Loan Payment Application
  • Bankruptcy loans: Statements, Trustee payment application, credit bureau review and update
• Procedural content development and improvement
• Continuous improvement tracking/reporting for department error resolution
• Monitor and strive for department milestones and goals
• Works harmoniously with all levels of management to assist the Loan Servicing Management and the AVP of Loan Servicing and Credit Resolutions enhance overall team experience and lending process
• Tasks as assigned; supervision of the credit resolution department when needed.

Supervisory Responsibilities

The Senior Loan Servicing Officer assists to supervise Loan Servicing employees in accordance with the Credit Union's human resources policies and applicable laws. Supervisory responsibilities include the following: training employees; planning, assigning, and directing work; addressing complaints and resolving problems; and ensuring harmony and optimal performance standards are maintained.

Performance Standards

The Senior Loan Servicing Officer must ensure Loan Servicing functions are completed accurately, efficiently and in a timely manner; maintain professional appearance and behavior; communicate effectively and possess higher than average interpersonal skills; and display leadership attributes that foster increased productivity, efficiency, effectiveness, and morale of the team.

Qualification Requirements

This individual must be able to perform or quickly learn to perform essential job duties satisfactorily, while demonstrating a high level of skill in the following categories: communication, mathematics, reasoning, computers (as an end user), organization/time management and Member service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A high school diploma and 2-3 years' experience, working in a financial institution, primarily focused in the areas of Mortgage Loan Servicing and/or Member Service.

EEO Statement

SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE