Escrow Loan Operations Specialist I

Testing Site - JPMC; Fort Worth (TX); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Fort Worth, TX is seeking a Loan Servicing Associate I to lead complex escrow work within our escrow servicing team, mentor peers, and drive process improvements across loan operations.

You will ensure timely, accurate execution of tax and insurance escrows, resolve issues end-to-end, and collaborate with cross-functional partners to enhance client experience and controls.

Qualifikationen

• Bachelor’s degree in Business Management, Accounting, Finance, or related field.
• Five years of experience in banking, mortgage, financial services, accounting, or loan operations.
• Experience in commercial loan servicing and escrow analysis.
• Strong analytical and decision-making skills.
• Detail-oriented with adaptability to changing systems and policies.
• Excellent communication with clients.

Aufgaben

• Act as the point of contact for complex client, stakeholder, and audit requests on escrow accounts, providing technical guidance and timely solutions.
• Serve as an escalation resource for junior associates; advise cross-functional teams on policy interpretation and elevate unprecedented issues with recommended solutions.
• Execute and oversee tax and insurance escrow servicing activities, including disbursals, escrow analyses, overage refunds, shortage collections, and impound setups.
• Monitor and coordinate resolution of non-escrowed tax delinquencies, including tax advancements and payment plan setup and maintenance.
• Perform in-depth research on accounting and process issues, identify root causes, and drive end-to-end remediation with upstream and downstream teams.
• Propose and implement process improvements that enhance accuracy, speed, controls, and client satisfaction across escrow servicing workflows.
• Serve as a subject matter expert for new system enhancements and conduct user testing to validate functionality and procedures.
• Review and update procedures and job aids to reflect policy, system, or regulatory changes in a timely manner.
• Plan and prioritize work effectively, managing competing deadlines independently while maintaining high quality standards.
• Mentor teammates to build subject matter expertise and foster a collaborative, client-focused culture.

Kenntnisse

Communication skills

Analytical thinking

Team collaboration

Attention to detail

Ausbildung

Bachelors degree

Tools

Microsoft Excel

Jobbeschreibung

JPMorgan Chase & Co. in Fort Worth, TX is seeking a Loan Servicing Associate I to lead complex escrow work within our escrow servicing team, mentor peers, and drive process improvements across loan operations.

You will ensure timely, accurate execution of tax and insurance escrows, resolve issues end-to-end, and collaborate with cross-functional partners to enhance client experience and controls.