Lending Operations Specialist

Kids for the Future; Arlington (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Trust Credit Union is seeking a Lending Operations Specialist to process all partner and member requests for loan maintenance, research and questions on consumer lending products. You will ensure a positive member experience by upholding our service standards and collaborating with teammates to improve workflows and mitigate risk.

Responsibilities include handling loan questions across channels, tracking payments, researching payoffs and misapplied payments, and supporting loan servicing

Qualifications

• Minimum 1 year of customer/member service experience.
• Minimum 1 year in financial institution environment.
• Minimum 1 year working in a lending environment.

Responsibilities

• Correspond with members regarding loan questions and documentation across channels.
• Process loan maintenance and document requests for consumer lending products.
• Perform due diligence to protect the credit union and mitigate risk.
• Research payoffs, account history, and misapplied or missing payments.
• Assist with loan funding, documentation, and end-of-lease activities as needed.
• Monitor and reconcile lending transactions and related reports.

Skills

Customer service

Attention to detail

Analytical skills

Communication skills

Multitasking

Education

High School Diploma/GED

Bilingual (Spanish)

Tools

Loan origination software

Job description

• Job Category Lending, Banking


• Employee Type Non-Exempt - FT

Description

Role Responsibilities

The Lending Operations Specialist will be responsible for processing all partner and member requests for loan maintenance, research, corrections and questions on all consumer lending products. They will drive a consistent positive member experience by exhibiting the Texas Trust Service Standards and promoting our Service Framework of Secure, Trustworthy, Caring, and Effective at all times. Will do so by building a relationship with teammates to uncover efficiency needs, workflow improvements and offer solutions that will strengthen the member’s bond with Texas Trust. Perform due diligence at all times to protect the CU and mitigate risk.

• Corresponds and communicates with and members via all channels regarding loan questions, maintenance, document requests and/or any information regarding current and historical loans


• Follow-up with D&M on End of Lease including collecting of residual check, account maintenance during the end of lease time period, ensuring ACH, Auto Transfers, and Vanco payments are canceled, ensuring the payoff is applied correctly;


• Process and Track Personal Property Taxes on leases;


• Process and Track Motor Vehicle violations from D&M Leasing;


• Provide excellent relationship service between D&M, Indirect Retail Dealerships, and Texas Trust. This includes researching payoffs, member issues /questions, lease term end, payment history and any other services needed to assist;


• Monitor, Maintenance and Track all SCRA loans


• Research any lending credit reporting concerns including but not limit to disputes, errors, missing tradelines etc…report to Metro 2 Specialist and Lending Operations Manager


• Prepare loan documents requested by direct lending for loan funding for Line of Credit and Credit Card increases;


• Performing credit limit increases and expiration on LOC and credit card portfolio


• Research and correction of misapplied or missing payments for the full loan and credit card portfolio


• Member, branch, and Call Center inquiries related to payments, interest calculations, and posting logic


• Loan maintenance and servicing (payment frequency, due dates, recasts, ACH, fee refund processing, skip a payments processing)


• Credit card servicing research and corrections


• Weekly CPI premium posting, refunds, and GL reconciliation


• GAP adding, cancelling and maintenance on loans


• Credit life and disability insurance claims initiation, maintenance, cancelling through TruStage and SWBC


• Fraud loan unwinding, and reporting


• Employee loan maintenance


• Reconcile all lending GL’s including research and corrections;


• Process Credit Life/Dis premiums with TruStage monthly including balancing and reconciliation of GL


• Monitor Loan Operational reports including: Lease Property Tax Log, Expiring Lease, Paid in Advance, Automatic Loan Payment Exceptions, Due Date Changes, Payment Frequency Changes, Loan Rate Changes, Payment Amount Changes, Booked Loan Report, Interest and Fee Payments, Closed End Loan Balance more than Original, Title Tracking and Secured Loan Report to ensure compliance;


• Presents a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times;


• Complete all Credit Union training as assigned;


• Practices and brings to life with the team our “Yes And… culture;


• Comply with established regulations and law requirements;


• Perform various other duties as assigned.

Requirements

• Minimum of 1 year customer/member service experience;


• Minimum of 1 year in financial institution environment;


• Minimum of 1 year working in a lending environment.

Skills, Education and/or Certifications Required

• High School Diploma/GED;


• Preferred Bilingual (Spanish)


• Ability to operate computer systems with proficiency and comfort with technology;


• Requires an organized, detail-oriented self-starter who is able to work independently;


• Strong processing, analytical and problem solving skills;


• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the member;


• Working knowledge of rules and regulations governing credit unions, consumer underwriting, origination, and servicing guidelines;


• Working knowledge of loan origination software;


• Requires an organized, detail-oriented self-starter who is able to multitask and manage time effectively;


• Understand how to present features and benefits of products and services to members with differing needs;


• Understanding of lending and loan terminology.


• Must have experience in understanding retail sales contracts and all loan documentation


• Requires attention to detail and ability to multitask;


• Strong listening skills and communication skills;


• Possess a strong work ethic and team player mentality;


• Ability to manage difficult situations with little supervision;


• Highly developed sense of integrity and commitment to member satisfaction;


• Required to handle all member information in a confidential manner;


• Professional written and verbal communications skills;


• Ability to work rotating shifts, including Saturdays as needed.

Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.