Loan Sales & Tax Services Specialist

WAC-MO World Acceptance Corporation of Missouri; Clinton (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Vacation time

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Mental health support

Volunteer time

Performance-based bonuses

Job summary

World Acceptance Corporation is seeking a Financial Services Representative (FSR) in the United States. The role emphasizes driving loan sales, managing past-due accounts, and offering tax preparation services, with heavy daily outbound calling and in-person customer meetings to meet financial needs.

Responsibilities include closing loans, collecting on delinquent accounts, and promoting additional financial products.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales experience

Customer service

Collections experience

Account management

Strong communication

Problem solving

Data entry accuracy

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking a Financial Services Representative (FSR) in the United States. The role emphasizes driving loan sales, managing past-due accounts, and offering tax preparation services, with heavy daily outbound calling and in-person customer meetings to meet financial needs.

Responsibilities include closing loans, collecting on delinquent accounts, and promoting additional financial products.