Loan Sales Specialist

RemoteWorker US; Mechanicsville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading financing company is seeking a Loan Sales Specialist to empower customers by providing quick access to affordable financing. This role involves engaging with customers throughout the loan process, ensuring exceptional service and compliance with regulations. Successful candidates will demonstrate strong communication skills and a goal-oriented mindset.

Qualifications

• Ability to effectively multitask and adapt to dynamic demands.
• Drive to achieve customer satisfaction and branch goals.

Responsibilities

• Manage life cycle of loans, including compliance activities.
• Engage customers through multiple technological channels.

Skills

Customer Engagement

Problem Solving

Multitasking

Compliance Knowledge

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses.

In this role

1. Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
2. Exceed customer expectations through ease, empathy, and encouragement, delivering results related to individual and branch goals.
3. Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
4. Manage the life cycle of loans, including collections activities, while maintaining compliance with all relevant laws and regulations.
5. Engage with customers and other departments through multiple technological channels, including phone, email, chat, and our in-house systems.
6. Exhibit passion for achievement, bringing an internal drive to succeed and a goal-oriented attitude.
7. Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms, and their options.