Loan Sales Specialist

OneMain Financial; Mechanicsville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

OneMain Financial seeks Loan Sales Specialists to empower customers with accessible financing. This role demands excellence in customer service, compliance knowledge, and the ability to manage lending processes effectively. Join a dynamic team where hard work and dedication lead to career growth and competitive compensation.

Qualifications

• Ability to effectively multitask and adapt to dynamic demands.
• Experience in exceeding customer expectations.
• Passion for achievement and a goal-oriented attitude.

Responsibilities

• Manage the loan life cycle including collections.
• Engage customers through multiple channels like phone and chat.
• Educate customers on loan options and insurance products.

Skills

Multitasking

Customer Engagement

Compliance Knowledge

Goal Orientation

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.