Loan Processor/New Accounts Rep - McClelland

Southwest Missouri Bank; Joplin (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Southwest Missouri Bank is seeking a full-time Loan Support Associate to deliver high-quality customer service and assist lenders with processing, documentation and regulatory compliance. The role involves handling deposit account questions and banking inquiries while contributing to cross-selling opportunities.

You will coordinate with lenders, title and insurance partners and participate in ongoing training. The position requires available hours 8:00 a.m.–5:30 p.m.

Qualifications

• High school diploma or equivalent required.
• Prior loan processing experience or deposit account experience preferred, but not required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Provide excellent customer service in accordance with bank standards.
• Assist lenders with loan processing, documentation and compliance.
• Support customers with deposit accounts and banking inquiries.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Loan processing

Regulatory compliance

Education

High school diploma or equivalent

Tools

MS Office

JHA products

Job description

HOURS NEEDED: Full-time, 40 hours per week. Must be available between 8:00 a.m. - 5:30 p.m. Monday - Friday. Saturday rotation - 8:30 a.m. - Noon

Job Summary

Provide excellent customer service in accordance with bank standards while working closely with customers, lenders, title and insurance companies and other related organizations. Support lenders in processing, documenting and compliance of consumer and commercial loans as well as assist customer with deposit account products and banking inquiries.

Essential Functions

• Handle customer needs and inquiries by providing accurate, efficient and confidential customer service.
• Administrative support to the lenders in the setup and servicing of loans.
• Support lenders with the loan processing, documentation and compliance in accordance with bank policy and regulatory requirements.
• Possess and maintain an in-depth working knowledge of accounts and products to assist customers in ways to best suit their financial needs.
• Recognize opportunities to cross sell bank products and services to existing and prospective customers.
• Provide deposit growth through customer and prospective customers calls and involvement in bank activities and community events.
• Participate in available training to strengthen job knowledge.
• Demonstrate dependability and flexibility in performing duties.
• Fulfill business goals through participation in bank and community activities.

Skill Requirments

• Excellent customer service skills and a positive attitude
• Professional and strong oral and written communication skills
• Detail oriented and ability to multi-task are essential
• Proficient in MS Office products and JHA products
• Ability to prioritize and follow-up as necessary

Physical Requirements

This position is largely sedentary; however it does require some degree of bending, standing, walking and twisting. The use of standard office equipment (computer, phone, copier, etc.) and ability to read and enter information onto a computer screen, and to assist customers over the phone is also required.

The physical requirements described above represent those that must be met by an individual to successfully perform the essentials functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And EXPERIENCE

High school diploma or equivalent required. Prior loan processing experience preferred or deposit account experience, but not required.

Other Duties

Please note this job description/posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.

Aap/Eeo Statement

Southwest Missouri Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state and local laws.