LOAN SUPPORT SPECIALIST I

Multipli Federal Credit Union; Jefferson City (MO); On-site; USD 25,278 - 37,911; Full time

Job summary

Multipli Federal Credit Union in Jefferson City, MO is seeking a detail‑oriented loan support specialist to assist members and staff with clerical and administrative tasks related to loans and services. The role involves processing dealer and loan paperwork, handling lien releases, and ensuring accuracy in imaging and record keeping.

You will provide courteous member contact, identify cross‑sell opportunities, and contribute to efficient operation of the loan department.

Qualifications

• Experience: One to twelve months of similar or related experience.
• Education: A high school education or GED.

Responsibilities

• Provides processing support for dealer services and loan department; identifies cross‑sell opportunities.
• Finishes consumer loans for consumer loan officers: filing and releasing liens, tracking UCCs, creating files, obtaining insurance policy, sending payoffs to other creditors, E‑Recording, E‑Oscar/credit bureaus, ordering appraisals and title insurance, working in imaging system and insurance requirements; runs reports and provides basic information on the Monthly Exception Report.
• Files loan documents with the appropriate agencies; completes paid‑out/closed loan report weekly and mails lien releases as required.
• Reviews pledge loans and ensures that pledge accounts have proper holds, auto transfer payments, pledged loan list, sub‑action exception reports for accuracy, errors or discrepancies; investigates and responds to e‑Oscar reporting disputes.
• Manages force‑placed insurance for Consumer Loans, following up with insurance agents after review of the loan officer exception report.
• Receives and screens telephone calls, answers member questions and complaints in a professional manner, maintains and projects Credit Union's professional reputation, records and relays messages.
• Implements actions to improve the group's operating methods and procedures; performs other job‑related duties as assigned.
• Cross‑sells Credit Union services to members; analyzes potential loan opportunities to promote additional loans and financial services.

Skills

Interpersonal Skills

Communication

Time management

Organizational skills

Education

High school diploma or GED

Job description

Job Details

Job Location: 3124 W EDGEWOOD DR - JEFFERSON CITY, MO 65109
Position Type: Full Time
Salary Range: $18.35 - $27.52 Hourly
Job Category: Finance

Role

To assist members and staff with their loan and service-related requests by providing clerical, administrative and functional support.

Essential Functions & Responsibilities

• Provides processing support for dealer services and loan department; identifies cross‑sell opportunities.
• Finishes consumer loans for consumer loan officers: filing and releasing liens, tracking UCCs, creating files, obtaining insurance policy, sending payoffs to other creditors, E‑Recording, E‑Oscar/credit bureaus, ordering appraisals and title insurance, working in imaging system and insurance requirements; runs reports and provides basic information on the Monthly Exception Report.
• Files loan documents with the appropriate agencies; completes paid‑out/closed loan report weekly and mails lien releases as required.
• Reviews pledge loans and ensures that pledge accounts have proper holds, auto transfer payments, pledged loan list, sub‑action exception reports for accuracy, errors or discrepancies; investigates and responds to e‑Oscar reporting disputes.
• Manages force‑placed insurance for Consumer Loans, following up with insurance agents after review of the loan officer exception report.
• Receives and screens telephone calls, answers member questions and complaints in a professional manner, maintains and projects Credit Union's professional reputation, records and relays messages.
• Implements actions to improve the group's operating methods and procedures; performs other job‑related duties as assigned.
• Cross‑sells Credit Union services to members; analyzes potential loan opportunities to promote additional loans and financial services.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Qualifications

• Experience: One to twelve months of similar or related experience.
• Education: A high school education or GED.

Knowledge and Skills

• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation; requires confidentiality, discretion, diplomacy and tact in communication.
• Other Skills: Must have good communication, time management and organizational skills.; Good verbal public relations skills.; Ten key calculator, typewriter and keyboard skills.; Well organized.

Physical Requirements

• Finger Dexterity: Use primarily fingers for small movements such as typing and picking up small objects.
• Talking: Must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.
• Average Hearing: Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion: Frequent and regular movements using wrists, hands and/or fingers.
• Average Visual Abilities: Average visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical Strength: Sedentary work; sitting most of the time; occasionally exerts up to 10 lbs of force.

Mental Activities and Requirements

• Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved instructions and deal with problems involving a few variables.
• Mathematics Ability: Perform basic math skills, use decimals to compute ratios and percentages, draw and interpret graphs.
• Language Ability: Use a passive vocabulary of 5‑6,000 words; read at a slow rate; define unfamiliar words in dictionaries.

Work Environment

No hazardous or significantly unpleasant conditions (typical office). Position is not eligible to work remotely.