Loan Processor & Customer Experience Coordinator

Berman Subaru of Chicago; Chicago (IL); On-site; USD 41,000 - 85,000; Full time

Job summary

Join a leading automotive dealership as a Loan Processor & Customer Experience Coordinator. This role focuses on facilitating loan processes, ensuring customer satisfaction, and providing essential support to the sales and finance teams. Ideal for a detail-oriented individual with dealership experience, this position offers benefits such as competitive PTO, low-cost insurance options, and opportunities for career advancement.

Benefits

Competitive PTO Policy

Low-Cost Medical Insurance Options

401K Retirement Savings Plan

Fully PAID Training

Automotive Service Discounts

Qualifications

• Previous experience in automotive loan processing or dealership customer service required.
• Dealership experience necessary.
• Comfortable with digital tools and document processing.

Responsibilities

• Finalize and submit loan documents for funding.
• Follow up with sold customers for additional services.
• Schedule redelivery appointments for new Subaru owners.

Skills

Detail-oriented

Organizational skills

Customer-first mindset

Confident communication

Comfort with digital tools

Tools

CRM systems

Job description

Loan Processor & Customer Experience Coordinator

Loan Processor & Customer Experience Coordinator

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• Job Title:** Loan Processor & Customer Experience Coordinator
• Location:** Berman Subaru of Chicago
• Pay:** $41,600-$85,000 (Base salary + monthly bonuses)
• Schedule** _(Must be able to work the hours listed)_ :
• **Monday:** 12:00PM-8:00PM
• **Tuesday:** 12:00PM-8:00PM
• **Thursday:** 9:00AM-3:00PM
• **Saturday:** 8:45AM-5:00PM
  
  

Job Description

• Job Title:** Loan Processor & Customer Experience Coordinator
• Location:** Berman Subaru of Chicago
• Pay:** $41,600-$85,000 (Base salary + monthly bonuses)
• Schedule** _(Must be able to work the hours listed)_ :
• **Monday:** 12:00PM-8:00PM
• **Tuesday:** 12:00PM-8:00PM
• **Wednesday:** 9:00AM-8:00PM
• **Thursday:** 9:00AM-3:00PM
• **Saturday:** 8:45AM-5:00PM
  
  

Join our team at **Berman Subaru** as a **Loan Processor & Customer Experience Coordinator (CEC)** \- a role focused on loan processing, finance support, and delivering exceptional post-sale service. In this position, you'll support the dealership by processing purchase documents, coordinating with lenders, and ensuring our customers enjoy a seamless and satisfying ownership experience.

Key Responsibilities

• **Loan Processing:** Finalize all deal paperwork, verify accuracy, and submit completed documents for funding. Monitor lender approvals and resolve discrepancies to ensure smooth and timely funding.
• **Customer Experience Support:** Follow up with sold customers to offer protection products and reach out to service clients with expiring warranties.
• **Love Encore Program:** Schedule and manage redelivery appointments with new Subaru owners, offering feature walkthroughs, system setup, and guidance on Subaru StarLink enrollment.
• **Administrative Tasks:** Maintain accurate records, support sales/finance teams, and handle CRM follow-ups including scheduling internet/phone/showroom-sourced appointments.
  
  

Company Benefits

• Competitive PTO Policy: Earn 2 weeks within your first year of employment!
• Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability Coverage
• Fully PAID Training
• 401K Retirement Savings Plan
• Automotive Service & Sales Discounts
• Career Path and Opportunities for Advancement
  
  

Qualifications

• Previous experience in automotive loan processing, BDC, or a similar dealership customer service/sales role is required
• Must have Dealership experience
• Detail-oriented and highly organized
• Confident communicator with a customer-first mindset
• Comfortable with digital tools, CRM systems, and document processing
• Passionate about delivering a premium customer experience
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Motor Vehicle Manufacturing

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