Remote Customer Experience Coordinator

YL Event & Experiences; Orlando (FL); Remote; USD 35,000 - 65,000; Full time

Job summary

Join a leading company in event services as a Remote Customer Experience Coordinator. You will guide clients in planning personalized sports trips, ensuring they receive top-notch service from start to finish. With a focus on clear communication and client needs, this role offers the chance to work in a collaborative and supportive environment, where you'll gain valuable experience and access exclusive travel perks.

Benefits

Flexible work-from-home opportunity

Comprehensive onboarding and training

Collaborative team-focused culture

Exclusive discounts on travel experiences

Qualifications

• 18+ years old and authorized to work in the U.S.
• Strong written and verbal communication skills.
• Previous experience in customer service preferred.

Responsibilities

• Consult with clients to understand their preferences.
• Manage the booking process end-to-end.
• Maintain accurate records of client details.

Skills

Communication

Client-focused service

Job description

Join to apply for the Remote Customer Experience Coordinator role at YL Event & Experiences

Join to apply for the Remote Customer Experience Coordinator role at YL Event & Experiences

YL Event & Experiences provided pay range

This range is provided by YL Event & Experiences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,000.00/yr - $65,000.00/yr

About The Role

As a Customer Experience Coordinator, you will be the primary guide for clients booking personalized sports trip packages to global destinations. You will assist in research and booking details, ensuring each trip is seamless, enjoyable, and tailored to client needs.

Key Responsibilities

• Consult with clients to understand their preferences, destination, dates, lodging, and budget.
• Build complete trip arrangements, including transportation, lodging, event access, and/or insurance.
• Present package options clearly, using effective communication and service skills.
• Manage the booking process end-to-end, addressing questions and resolving issues promptly.
• Maintain accurate records of client details and confirmed arrangements.
  
  
  

Qualifications

• 18+ years old and authorized to work in the U.S.
• Strong written and verbal communication with a client-focused approach.
• Comfortable using a smartphone and/or laptop with reliable internet access.
• Previous experience in customer service, hospitality, or related fields preferred.
  
  
  

Benefits

• Remote Work: Flexible work-from-home opportunity available across the U.S.
• Training Provided: Comprehensive onboarding and continued role-specific training
• Supportive Environment: Join a collaborative, team-focused culture that values service excellence.
• Client Engagement Experience: Build skills in planning, service coordination, and customer care.
• Exclusive Travel Perks: Access to special discounts on select accommodations, transportation, and experiences for personal use.
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Events Services

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