Loan Processor – Consumer Direct

The Federal Savings Bank; Northern (KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

Company-paid life insurance

401k with match

Education reimbursement

Employee Home Loan Discount

Employee Home Loan Discount

Employee recognition

Training opportunities

Job summary

The Federal Savings Bank is seeking an experienced mortgage loan processor to support our Consumer Direct team. This role processes loans after conditional approval, communicates with borrowers to clear conditions, and resubmits to Underwriting.

Preference for candidates in Pacific time, but US applicants encouraged to apply. Evening or weekend hours may be required to meet business needs.

Qualifications

• 4+ years of mortgage processing experience required.
• Experience handling a pipeline of refinance loans.
• Extensive experience processing VA cash-out refinances.
• Knowledge of agency loan programs and investor guidelines.
• Ability to work after-hours during peak periods.
• Strong communication with borrowers and teams.

Responsibilities

• Own loan files from intake to underwriting submission.
• Use Encompass daily to manage loan files.
• Set expectations with all loan parties.
• Review packages for investor guideline compliance.
• Clear conditions and coordinate with Sales, Processing, Underwriting.
• Order third-party items and review title and insurance.
• Maintain compliance and manage pipeline under varying volume levels.
• Meet end-of-month deadlines and participate in training as needed.

Skills

Interpersonal skills

Verbal & written communication

Time management

Attention to detail

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Encompass

VA cash-out processing

Job description

All Jobs > Loan Processor - Consumer Direct

Full-time

Description

The Federal Savings Bank ("TFSB") is actively searching for an experienced mortgage loan processing professional to support our Consumer Direct team. This position is responsible for processing loans after conditional approval, communicating with borrowers to clear conditions, contacting third parties, and resubmitting to Underwriting.

Preference for qualified applicants located in Pacific time, however all applicants residing in the United States are encouraged to apply. Evening or weekend hours may be required based on the needs of the business.

Duties and Responsibilities

• Assume full ownership of loan files in your pipeline
• Daily utilization of Encompass loan origination system
• Set and maintain proper expectations with all parties on the loan file
• Analyze package for completeness to ensure loan file meets investor guidelines
• Clear loan conditions and communicate effectively with Sales, Processing, and Underwriting teams
• Order 3rd party items, review & analyze title for all requirements and address any issues, insurance coverage for borrower
• Maintain loan file compliance while managing pipeline as various volume levels
• Work effectively under specific time constraints and meet end‑of‑month deadlines
• Complete Bank's customer service training and apply to everyday communications with borrowers and mortgage bankers

Requirements

• High school diploma or equivalent required; 4‑year degree preferred
• 4+ years of recent mortgage processing experience required
• Experience managing a pipeline of primarily refinance loans
• Extensive experience processing VA cash‑out refis (required)
• Recent Correspondent Lending experience strongly preferred
• Knowledge of agency loan programs, multiple investor loan programs, and underwriting criteria for government and conventional offerings
• Proficiency with Encompass loan origination system
• Ability to calculate income, including self‑employed
• Excellent interpersonal, communication, and time management skills
• Ability to operate effectively & efficiently in high‑pressure situations
• All applicants must be flexible with their schedules as they may be required to work after‑hours, especially during peak volume periods

What We Offer

• Medical, Dental, and Vision insurance plans
• HSA and FSA plan options
• Company‑paid life insurance
• 401k with partial match
• Complimentary Employee Assistance Program (EAP)
• Paid time off that increases with tenure (40 hrs. sick time; 80 hrs. Your Time Off to start)
• 7 paid bank holidays
• In‑house virtual training opportunities to broaden your industry knowledge
• Education Reimbursement
• Employee Home Loan Discount Program
• Employee recognition on a national scale
• Frequent employee appreciation events
• Big bank capability, small‑bank feel

Compensation

• $45,000 – $55,000 annual base salary plus monthly bonus
• Hired applicant will be eligible for a monthly incentive tied to individual production and achieving outlined goals

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.