Mortgage Loan Processor

First Financial Bank NA; Clarksville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and employer‑

life and disability insurance

401(k) match and ESOP

Paid time off and federal holidays

Tuition assistance and professional开发

Job summary

First Financial Bank NA is seeking a Mortgage Loan Processor to ensure a smooth, accurate experience from application to closing. This detail-oriented role involves coordinating with customers, originators, and agents while maintaining thorough loan files and compliance.

The position requires 1+ year of business or 2+ years related experience, with preferred residential mortgage lending background and strong communication skills.

Qualifications

• Associate degree or 2+ years of related experience or 1+ year business experience.
• Residential mortgage lending experience preferred.
• Customer-facing experience in financial services preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Analytical mindset with problem-solving capabilities.
• Proficiency in mortgage systems (Encompass) and Microsoft Office.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Coordinate the mortgage process as the primary point of contact for customers, loan originators, real estate agents, and vendors.
• Review initial applications and ensure documents are complete and ready for underwriting.
• Collect and verify documentation; resolve discrepancies to keep loans moving forward.
• Track loan progress and provide timely updates to all parties.
• Maintain loan files and updates ensuring proper documentation throughout the process.
• Support underwriting with basic financial calculations and guideline evaluations.
• Ensure compliance with underwriting standards, regulatory requirements and internal policies.
• Stay current with mortgage regulations and support team initiatives, including outreach efforts.

Skills

Attention to detail

Organizational skills

Communication skills

Customer-facing experience

Problem-solving

Judgment and confidentiality

Education

Associate degree or equivalent experience

Tools

Encompass

Microsoft Office

Job description

Location: Indiana, Illinois, Kentucky, Tennessee, or Kentucky (Onsite)

Status: Full-Time, Hourly Non-Exempt

As a Mortgage Loan Processor, you’ll play an important role in ensuring a smooth, accurate, and efficient experience for our customers from application to closing. This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and values strong communication.

What You’ll Do

• Coordinate the process: Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
• Review and prepare files: Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
• Collect and verify documentation: Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
• Track and communicate status: Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
• Maintain systems and records: Manage loan files and updates ensuring proper documentation throughout the process.
• Support underwriting: Perform basic financial calculations and assist in evaluating loan applications against guidelines.
• Ensure compliance: Follow underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
• Stay current and support the team: Keep up with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.

What We’re Looking For

• Associate degree with 1+ years of business experience, or 2+ years of related experience
• Previous residential mortgage lending experience preferred
• Customer-facing experience in a financial services environment preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset with problem-solving capabilities
• Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office
• Ability to maintain confidentiality and exercise sound judgment
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.