Mortgage Loan Processor: Growth, Impact & Benefits

First Financial Bank NA; Clarksville (TN); On-site; USD 45,000 - 65,000; Full time

Job description

Location: Indiana, Illinois, Kentucky, Tennessee, or Kentucky (Onsite)

Status: Full-Time, Hourly Non-Exempt

As a Mortgage Loan Processor, you’ll play an important role in ensuring a smooth, accurate, and efficient experience for our customers from application to closing. This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and values strong communication.

What You’ll Do

• Coordinate the process: Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
• Review and prepare files: Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
• Collect and verify documentation: Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
• Track and communicate status: Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
• Maintain systems and records: Manage loan files and updates ensuring proper documentation throughout the process.
• Support underwriting: Perform basic financial calculations and assist in evaluating loan applications against guidelines.
• Ensure compliance: Follow underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
• Stay current and support the team: Keep up with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.

What We’re Looking For

• Associate degree with 1+ years of business experience, or 2+ years of related experience
• Previous residential mortgage lending experience preferred
• Customer-facing experience in a financial services environment preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset with problem-solving capabilities
• Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office
• Ability to maintain confidentiality and exercise sound judgment
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.