Loan Processor

Northpointe Bank Inc; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & LTD

401(k) with match

Stock ownership plan

Tuition assistance

Complimentary banking services

Job summary

Northpointe Bank is seeking a Loan Processor to manage end-to-end mortgage loan processing, ensuring accuracy, compliance, and a superior borrower experience. The role emphasizes strong organizational skills, timely closings, and excellent customer service.

The candidate should have 3+ years of mortgage loan processing or underwriting experience, and familiarity with major loan programs and LOS. This on-site position offers competitive benefits and a collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of mortgage loan processing and/or basic underwriting experience.
• 1+ years of customer service experience preferred.
• Experience with Fannie Mae, Freddie Mac, FHA, VA, USDA, MSHDA, OHFA, and FHLB.
• Proficiency with Microsoft Office Suite and mortgage loan origination systems.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Excellent communication and collaboration skills.
• Self-motivated and resourceful, with the ability to work independently or in a team setting.

Responsibilities

• Review and audit loan submissions to ensure accuracy and completeness.
• Order and manage third-party services (appraisals, title work, payoffs, etc.).
• Collaborate with underwriters, Loan Officers (LOs), and Loan Officer Assistants (LOAs) to prepare files for clear-to-close.
• Manage an active loan pipeline and ensure target closing dates are met.
• Maintain knowledge of all loan products and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, USDA, etc.).
• Support centralized disclosure operations and ensure compliance with regulatory guidelines.
• Safeguard sensitive borrower data and maintain confidentiality.

Skills

Loan processing

Customer service

MS Office

Regulatory compliance

Communication

Team collaboration

Independent work

Education

High school diploma or equivalent

Tools

Mortgage loan origination systems

Job description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Loan Processor to manage the end-to-end processing of mortgage loans, ensuring accuracy, compliance, and an exceptional borrower experience.

This role is ideal for someone with strong organizational skills, loan processing experience, and a commitment to timely closings and superior customer service.

Candidate in West Coast Time Zone needed.

What You’ll Do:

• Review and audit loan submissions to ensure accuracy and completeness.
• Order and manage third-party services (appraisals, title work, payoffs, etc.).
• Collaborate with underwriters, Loan Officers (LOs), and Loan Officer Assistants (LOAs) to prepare files for clear-to-close.
• Manage an active loan pipeline and ensure target closing dates are met.
• Maintain knowledge of all loan products and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, USDA, etc.).
• Support centralized disclosure operations and ensure compliance with regulatory guidelines.
• Safeguard sensitive borrower data and maintain confidentiality.

What You Bring:

• High school diploma or equivalent required.
• Minimum 3 years of mortgage loan processing and/or basic underwriting experience.
• 1+ years of customer service experience preferred.
• Experience working with loan products including Fannie Mae, Freddie Mac, FHA, VA, USDA, MSHDA, OHFA, and FHLB.
• Proficiency with Microsoft Office Suite and mortgage loan origination systems.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Excellent communication and collaboration skills.
• Self-motivated and resourceful, with the ability to work independently or in a team setting.

Why Join Northpointe?

We offer a collaborative work environment where your expertise makes a direct impact on our borrowers’ experience. You’ll have access to competitive benefits and a team culture that values service, accountability, and results.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

AA - EOE