Capital Markets Servicing Specialist

Northpointe Bank Inc; Grand Rapids (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life, LTD, & AD&D

Dependent Care Spending Plan (DCSA)

Employer Stock Ownership Plan with 401

Complimentary Banking Services

Tuition Assistance

Job summary

Northpointe Bank in Grand Rapids, MI is seeking a Capital Markets Servicing Specialist to ensure accurate transfer of mortgage loan servicing after loan sales. You’ll reconcile investor reporting, coordinate transfers, and collaborate with Capital Markets, Loan Servicing, and Accounting to keep data precise and on time.

The role requires strong analytical and Excel skills, attention to detail, and effective communication to support closing processes and investor relationships.

Qualifications

• High school diploma or equivalent; degree preferred in Finance, Business, or Accounting.
• 1+ year in mortgage servicing or related field.
• Experience with servicing transfers, investor reporting, and reconciliations.
• Familiarity with mortgage investors like Fannie Mae, Freddie Mac, Ginnie Mae.
• Strong analytical, detail-oriented, and communication skills.

Responsibilities

• Perform daily reconciliation of loans sold servicing-released and verify investor Purchase Advice accuracy.
• Research and resolve Purchase Advice discrepancies with investors and internal business partners.
• Coordinate servicing transfers and required investor and subservicer notifications.
• Prepare servicing transfer data, Transfer of Ownership Notices, document packages, and related correspondence.
• Complete investor reporting, remittance, and balancing activities for applicable investors.
• Assist with P&I and T&I reconciliations.
• Research cash outages and discrepancies within investor custodial accounts.
• Reconcile escrow balances and buydown funds associated with servicing transfers.
• Coordinate with Accounting to ensure funds and financial adjustments are accurately recorded.
• Support bulk servicing loan purchases and designated loan boarding activities.
• Research and resolve investor, subservicer, and internal inquiries related to post-sale servicing activity.
• Identify recurring issues and recommend improvements to servicing transfer, reconciliation, and reporting processes.

Skills

Mortgage servicing

Analytical

Reconciliation

Excel

Communication

Education

High school diploma (required)

Associate/Bachelor preferred

Tools

Excel

Word

Outlook

Job description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Capital Markets Servicing Specialist to support the accurate and timely transfer of mortgage loan servicing following the sale of loans to investors.

This role is ideal for a detail-oriented mortgage professional who enjoys analyzing financial activity, resolving discrepancies, and coordinating across teams. You’ll work closely with Capital Markets, Loan Servicing, Accounting, subservicers, and investors to help ensure servicing transfers, reconciliations, and reporting are completed accurately and on time.

What You’ll Do:

• Perform daily reconciliation of loans sold servicing-released and verify investor Purchase Advice accuracy
• Research and resolve Purchase Advice discrepancies with investors and internal business partners
• Coordinate servicing transfers and required investor and subservicer notifications
• Prepare servicing transfer data, Transfer of Ownership Notices, document packages, and related correspondence
• Complete investor reporting, remittance, and balancing activities for applicable investors
• Assist with Principal and Interest (P&I) and Taxes and Insurance (T&I) reconciliations
• Research cash outages and discrepancies within investor custodial accounts
• Reconcile escrow balances and buydown funds associated with servicing transfers
• Coordinate with Accounting to ensure funds and financial adjustments are accurately recorded
• Support bulk servicing loan purchases and designated loan boarding activities
• Research and resolve investor, subservicer, and internal inquiries related to post-sale servicing activity
• Identify recurring issues and recommend improvements to servicing transfer, reconciliation, and reporting processes

What You Bring:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Finance, Business, Accounting, or related field preferred
• 1+ year of mortgage loan servicing, secondary marketing, post-closing, accounting/reconciliation, or related mortgage banking experience preferred
• Experience with servicing transfers, investor reporting, loan sale reconciliation, or subservicer activity preferred
• Experience working with Fannie Mae, Freddie Mac, Ginnie Mae, Federal Home Loan Bank, or other mortgage investors preferred
• Working knowledge of residential mortgage servicing and secondary-market loan sale processes
• Strong analytical, research, reconciliation, and problem-solving skills
• High attention to detail with a commitment to accuracy
• Strong organizational and time-management skills with the ability to manage multiple deadlines
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, Word, and Outlook and the ability to learn mortgage and investor systems

Why Join Northpointe?

Join a collaborative, detail-driven environment where your work directly supports successful loan sales and servicing transfers. You’ll have the opportunity to expand your mortgage and capital markets expertise while contributing to accurate, efficient operations and strong investor relationships.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual’s qualifications without discrimination on any basis.

Benefit Information:

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

AA – EOE