Loan Processing & Customer Service Coordinator

Jobtailor; Arizona; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in the United States seeks a Loan Officer Support Specialist to provide direct sales and operational support to Loan Officers, coordinate loan files from application through processing, and ensure timely borrower communication.

You will maintain accurate loan records, review documentation, and serve as a trusted point of contact for borrowers while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Requires a 4-year college degree.
• Excellent organizational, time management, and prioritization skills.
• Outstanding customer service and communication abilities.
• Ability to learn quickly and adapt to changing priorities.
• Attention to detail with strong problem-solving and judgment.
• Proficiency with loan origination systems and business software.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

• Provide direct support to Loan Officers throughout the loan process.
• Coordinate loan files from application through processing submission.
• Collect, review, and organize required loan documentation.
• Serve as a primary point of contact for borrowers.
• Deliver exceptional customer service through proactive communication.
• Manage and monitor loan officer pipelines.
• Maintain accurate loan records and update systems regularly.

Skills

Customer Service

Organizational Skills

Loan Documentation Management

MS Office Proficiency

Communication Skills

Team Collaboration

Education

4-year college degree

Tools

Loan Origination Systems

Documentation Review

Pipeline Management

Data Analysis

Problem Resolution

Job description

Jobtailor in the United States seeks a Loan Officer Support Specialist to provide direct sales and operational support to Loan Officers, coordinate loan files from application through processing, and ensure timely borrower communication.

You will maintain accurate loan records, review documentation, and serve as a trusted point of contact for borrowers while delivering outstanding customer service in a fast-paced environment.