Loan Processing Associate

Fhnb; Killeen, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FNBT in Texas seeks a detail-oriented loan support specialist to assist customers with loan inquiries, process applications, and maintain knowledge of lending products and services.

The role emphasizes accurate data entry, strong customer service, and the ability to coordinate with staff at all levels. Equal opportunity employment is offered with supportive team environment.

Qualifications

• Must have strong and accurate typing and data entry skills.
• Must have strong PC knowledge.
• Must have good phone etiquette and customer service skills.
• Ability to organize and prioritize.
• Able to effectively work with employees at all levels.
• Must be able to get along with co-workers and work effectively in a team environment.
• Must successfully pass background investigation and drug screen according to company policy.
• Ability to sit long periods and lift up to 25 pounds.

Responsibilities

• Assist customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Job description

Requirements

• At least 18 years of age
• High School Diploma or equivalent
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must be able to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy

Job Description

• Assist customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift 25 pounds

FNBT is an equal opportunity employer.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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