Loan Origination Customer Support (Fully Remote)

Aven; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Aven, a fintech company, is seeking a customer support specialist to assist with loan origination and underwriting across the US. You will respond to inquiries, log issues, and guide customers through the process using Zendesk and other tools.

The role emphasizes clear communication, collaboration with teams, and a bias for rapid, decisive action. Prior experience in US loan or mortgage account handling is required, along with proficiency in Zendesk, Google Drive, and email.

Qualifications

• 2+ years of experience in US loan or mortgage account handling.
• Strong communication, collaboration, and problem-solving skills.

Responsibilities

• Respond to customer queries in a timely and effective manner.
• Document and log issues, compliments, and complaints.
• Track customer experiences across online and offline channels using CRM systems.

Skills

Customer support

Communication

Problem solving

Teamwork

Tools

Zendesk

Google Drive

Email

Job description

• Provide exceptional customer support for loan origination and underwriting processes.
• Handle customer queries and issues through ZenDesk and other support tools.

Responsibilities:

• Respond to customer queries in a timely and effective manner.
• Document and log issues, compliments, and complaints.
• Track customer experiences across online and offline channels using CRM systems.

Qualifications:

• At least 2 years of experience in US Loan or Mortgage account handling.
• Strong communication, collaboration, and problem-solving skills.
• Proficiency with ZenDesk, Google Drive, and email.

Cultural Values:

• Depth and rigor of thought in all tasks.
• Minimalist approach to design and processes.
• Speed of execution and decisiveness.

Aven

Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.