Loan Operations Team Lead/Supervisor

City First Bank; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

City First Bank is seeking a Supervisor for the Loan Operations Department, responsible for overseeing loan servicing activities, ensuring compliance with regulations, and training staff. With a focus on the community and economic development, this role is essential for maintaining operational excellence in servicing loans in the bank's portfolio.

Qualifications

• Minimum five years related experience in loan servicing and operations.
• Strong knowledge of related State and Federal banking compliance and loan regulations.

Responsibilities

• Supervises the Loan Operations Department and ensures accurate servicing of loans.
• Manages loan file maintenance, customer service, and compliance with regulations.
• Provides training and leadership to departmental staff.

Skills

Strong knowledge of servicing commercial loans

Knowledge of federal and state banking compliance

Education

High school or general education degree

Associates or Bachelor’s Degree in finance or business

Job description

Description

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

Supervises the Loan Operations Department, which includes the following:

• Loan Customer Service
• Loan File Management
• Responsible for Review of all Loan File Maintenance and New Loan Boarding
• Ensures accurate and timely servicing of the Bank’s Loan Portfolio.
• Ensures that Loan Service activities are completed in compliance with applicable government regulations and bank policy.
• Provides supervision and training to Department staff.
• Ensures quality customer relations and service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures that all new loans are accurately boarded into the Loan Servicing Data System.
• Supervises workflow and delegates assignments.
• Prepares/Reviews Escrow Analysis for all Direct Lending loans on Escrow.
• Maintains the HMDA LAR for Direct Lending loans.
• Reviews new loans for FHLB Pledgeability.
• Ensures the GL Application balances for Direct Lending loans.
• Daily/Monthly GL Reconciliation for Direct Lending loan GLs.
• Flood Insurance Monitoring, Force Place Communication and Monitoring
• Supervises servicing of all Direct Lending loans, modifications, real estate taxes, hazard and flood insurance, payoffs, lien releases for paid off loans, billing statements and notices.
• Provides supervision and direction to the following functions:

General Customer Service

File Management

Core Loan System Maintenance

Department Workflow and Assignments

• Coordinates activities with appropriate loan officers regarding litigation.
• Assists manager with maintaining and updating the Loan Operations Manual.
• Ensures compliance with flood insurance regulations.
• Performs other duties as assigned.

Supervisory Responsibilities:

• Provides leadership and training to departmental staff.
• Participates in hire/fire/salary actions/decisions for departmental staff.
• Completes departmental performance evaluations as required.

Requirements

EDUCATION & EXPERIENCE

Required Education/Experience:

• High school or general education degree
• Minimum five years related experience in loan servicing and operations.

Preferred Education/Experience:

• Associates or Bachelor’s Degree in finance, business administration, real estate, or related field.

CERTIFICATIONS

• Not applicable

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Strong knowledge of servicing commercial, construction, and real estate loans.
• Strong knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures, and bank products and services.

Preferred Knowledge & Skills:

• Superior knowledge of servicing commercial, construction, and real estate loans.
• Superior knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures; and bank products and services.