Loan Operations Supervisor & Team Leader

Connection Bank; Richland Township (IA); On-site; USD 70,000 - 100,000; Full time

Job summary

Connection Bank is seeking a Supervising Loan Coordinator in Iowa to oversee loan processing, closing, and servicing operations. The role emphasizes leadership, staff development, and strict regulatory compliance to ensure accuracy and security in all loan activities.

The position requires documenting and monitoring processes, coaching staff, and maintaining excellent customer service. A focus on risk management and adherence to bank policies is essential for daily operations and privacy

Qualifications

• Demonstrates strong integrity and confidentiality in handling financial data and customer information.
• Knowledge of banking operations, policies, procedures, products, and regulatory standards.
• Excellent communication skills and the ability to resolve issues effectively, both orally and in writing.

Responsibilities

• Lead, supervise, and motivate the loan processing team to meet service expectations and policy adherence.
• Conduct annual performance reviews and provide ongoing coaching and growth opportunities.
• Train staff on responsibilities and update departmental policies and procedures.
• Manage staff schedules to ensure adequate coverage and smooth operations.
• Oversee loan processing, closing, and servicing tasks with accuracy in documentation and disbursements.
• Ensure compliance with BSA/AML, CIP, and related regulatory requirements.
• Escalate and resolve processing issues promptly with professionalism.
• Promote Connection Bank products and services to customers.

Skills

Culture Fit

Ethics

Service & Collaboration

Industry Knowledge

Regulatory Judgment

Communication

Organization & Tech Literacy

Autonomy

Mobility

Tools

Microsoft Excel

Banking software systems

Job description

Connection Bank is seeking a Supervising Loan Coordinator in Iowa to oversee loan processing, closing, and servicing operations. The role emphasizes leadership, staff development, and strict regulatory compliance to ensure accuracy and security in all loan activities.

The position requires documenting and monitoring processes, coaching staff, and maintaining excellent customer service. A focus on risk management and adherence to bank policies is essential for daily operations and privacy