Director of Operations — Loan Servicing & Programs Lead

ADP, Inc.; San Antonio (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

ADP, Inc. seeks a Director of Operations in San Antonio to lead loan servicing operations and oversee lending programs. You will guide cross‑functional teams, manage client and partner relationships, and ensure accurate, timely processing while driving policy consistency and process improvements.

Independent judgment and strong communication are essential as you coordinate with Compliance, IT, and external partners. This is a senior role reporting to the COO Division and VP of Operations.

Qualifications

• Bachelor’s degree or equivalent required.
• Strong leadership and communication skills.
• Proven ability to manage changing priorities and complex processes.
• Experience coordinating cross-functional teams and external partners.

Responsibilities

• Actively perform and oversee loan servicing activities with Student Choice servicing partner, including payment processing, borrower inquiries, loan modifications, interest rate changes, and payoffs.
• Supervise Operations support staff, including ticket management and resolution, new program implementations, change management facilitation, and internal training.
• Manage office operations to create an organized environment where resources, processes, and information are easily accessible and understandable to the team.
• Oversee the research and analysis of customer problems and mobilization of resources to implement solutions with attention to accuracy and efficient delivery.
• Work effectively to resolve complex situations involving internal partners, credit unions, and external partners through clear, timely communication.
• Ensure that performance management activities are being administered through regular coaching, communication reviews, and annual performance evaluations to support Operations and Student Choice goals.
• Ensure consistency and streamlining of operations policies, procedures, etc. to maintain an organized and understandable operational framework.
• Work with Compliance to ensure practices comply with applicable regulations and contract requirements with accuracy and proper documentation.
• Work with IT resources to provide business requirements for enhancements and support testing efforts, prioritizing system reliability and accuracy.

Skills

Leadership

Communication

Problem Solving

Change Management

Stakeholder Collaboration

Time Management

Team Development

Education

Bachelor’s degree or equivalent

Job description

ADP, Inc. seeks a Director of Operations in San Antonio to lead loan servicing operations and oversee lending programs. You will guide cross‑functional teams, manage client and partner relationships, and ensure accurate, timely processing while driving policy consistency and process improvements.

Independent judgment and strong communication are essential as you coordinate with Compliance, IT, and external partners. This is a senior role reporting to the COO Division and VP of Operations.