Loan Operations Specialist — Service & Reconciliation

Civista Bank; Sandusky (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Civista Bank is seeking a Loan Operations professional to support loan servicing, processing, and maintenance for commercial, consumer, and mortgage loans. Under direct supervision, you will handle daily tasks and provide essential administrative support.

Responsibilities include data entry in the Jack Henry SilverLake system, answering customer inquiries, and ensuring timely, accurate processing. A solid admin background and 1–2 years of experience are preferred; OnBase experience is a bonus.

Qualifications

• One to two years of office administrative experience.
• Solid knowledge of the Jack Henry SilverLake loan system is desirable.
• Experience in Accounting, Business, or Finance is desirable.
• Strong data entry, organization and confidential handling of information.

Responsibilities

• Provide loan support functions: servicing, processing, and maintenance of loans.
• Customer service via phone, email, and letters.
• Coordinate with Loan Operations Coordinator on status and compliance.
• Assist loan operations staff to meet deadlines for various loan types.
• Perform accounting/reconciliation activities and prepare reports.
• Interact with system support to resolve loan operation questions.
• Follow prescribed departmental procedures for loan activities.

Skills

Office admin

Data entry

Customer service

Microsoft Office

Education

Accounting or Finance coursework

Tools

Jack Henry SilverLake

OnBase

Job description

Civista Bank is seeking a Loan Operations professional to support loan servicing, processing, and maintenance for commercial, consumer, and mortgage loans. Under direct supervision, you will handle daily tasks and provide essential administrative support.

Responsibilities include data entry in the Jack Henry SilverLake system, answering customer inquiries, and ensuring timely, accurate processing. A solid admin background and 1–2 years of experience are preferred; OnBase experience is a bonus.